This payment has been selected for review and we have opened an investigation.
We suspect that this transaction may not have been authorized by the PayPal account holder.
We have placed a temporary hold on the funds until the investigation is complete.
Please provide some additional information about this transaction.
I'm not overly angered by this seeing how it's only 16.25 USD, however it would be nice to get this money back..
Note that I got him to send the money as a gift and he wrote in the following note:
This is payment for a virtual service that has already been completed, therefore there shall never be a dispute.
Also note that he sent it using the "PayPal Mobile application".
To beging the dispute I am given 4 options:
- I have not shipped the item and I would like to refund the payment.
- I can provide proof that the item was shipped through an approved shipper to the address on the Transaction Details page.
- I have refunded the payment for this transaction.
- None of these apply to me.
Which of those 4 options would I choose?
Then after I click continue it tells me to enter the shipping address, "What best describes your transaction?" (Service, Intangible Goods, Buyer Picked up the Goods, None of the Above). Which would I select? Then it says to add additional information.. what should I write in here?
Please help me win this dispute



