How long does the [email protected]
- Thread starter TooonArmy
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- Jul 14, 2008
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You're looking at 1 week - 1 month if not more
There an absoulote joke of a company
xxaaronxx46
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- Jun 23, 2012
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I've been waiting for 2 months, I keep getting e-mails like these:
I've received about 4 of these in the past 2 months.
Hi Aaron,
Thanks for contacting us with your query.
One of our customer support team will get back to you as soon as we can. We appreciate your patience in this.
To help us help you as quickly as possible please make sure you have provided the following information. If you didn't do this in your first email, then please ping an email back to us including the below:
* The name of the account
* If you have JAG enabled on your account, please give us the answers to your questions
* If you have recoveries, please provide us with any of your answers
* Any Billing details you have that help prove who you are - good examples are the names of credit card holders or transaction ID's
In the meantime please feel free check out our Support Centre , it includes answers to many of our frequently asked questions and you may find the solution you are looking for there.
We also have a number of dedicated threads that are focused on answering your questions or giving you advice over in Account help forums, Not only do we have some great stickies that give advice but we also have an awesome community that are often willing to help out a fellow player in our Community Account Help Chat thread.
If your query is regarding a Jagex Account Guardian issue then we will send your query over to our specialist team there, and for future reference you can contact them via email at [email protected]
I've received about 4 of these in the past 2 months.
IF you get a response usually its within the first 24 hours. After that I wouldn't recommend holding your breath :/
[email protected] is who i've always emailed, and accounthelp have always responded within a day if I send the email to parents, but if I send it direct to acchelp it takes 2-3 weeks.
- Joined
- Dec 17, 2010
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I've had an appeal pending for an account ban since January 4th, they havn't even been bothered to give me an answer, I think i'm going to haft to email them too, I've always emailed parents@jagex, would that be most suitable for this type of problem or accounthelp@jagex?
Legend
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- Apr 4, 2011
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Using "FAO: Mod X" (For attention of), usually works for me.