Harsher penalties for abusive moderators.

How can you cry abuse but then block out the abusive conversation? Let's keep in mind you're bringing to light some serious accusations.

Any response is acceptable in certain situations, my friend.

 

[oblivion9032]

How can you cry abuse but then block out the abusive conversation?

Any response is acceptable in certain situations, my friend.

exactly, all he said was grow up, i don't see how that is abusive

 

[Feren Silver]

You keep whining in your posts that you want the community to take your side, but you won't show the whole PM? It makes you look bad and Karl look better.

Stop crying if you won't show all the PM's. I assume Karl was professional all up until you made some personal attack. Not to mention his comment wasn't that bad. It's the internet. Go play Hello Kitty Island Adventure if your feelings are that easily hurt.

 

This is what I'm talking about. Why would a moderator be flaming, reguardless of the situation. Theres alot of staff that act like this. It may be a bit contradictary on my part to bring this up, but we are users, and you are officials who are supposed to help and be courtious reguardless of how we are acting. You should act like telemarketers and always keep your composure no matter the situation. I'm not talking about moderators ignoring people, it's when they choose to make fun of/flame/suggestively belittle one of it's users. How unprofessional is that.

That's not abusive moderating, That's a moderator who is a bit harsh.
He sais what he thinks and that is +1 from me.

 

TripleSix: This thread is unfair, as once again, you didn't post the whole conversation. Although either way, we don't classify him telling you to grow up as offensive. Being on the internet, you're naturally 'abused' with significantly more offensive comments.

We take power abuse very seriously and there have been moderators demoted in the past for it. If you feel as if you have a problem with a sectional, talk with a global. If it's something with a global, approach an administrator. If it's with an administrator, talk with Sythe. Making a thread like this does little besides creating a smear campaign against a moderator.

PM me if you have further questions.

Thanks.

 

More information on the topic:

Just to clear it up, he has an account called Psychomantis to which he trolls people and has had infractions for it.

His response:

Please read this message so that I may fully explain myself.

I was never accusing anybody of breaking the rules. The title may have been a little misleading. Just please read this and give me one single chance to explain.


First I just want to get my point across.
If you've ever been employed by a company in which entrusted you with customer service duties, you may have a better understanding of this.

If you are an employee anywhere that provides customer service, you are to act as if "the customer is always right". If a customer becomes disgruntled and starts cussing/name calling, what do you do? You call them ma'am or sir and tell them you're very sorry you can't help them and ask if theres anything you can do for them. But you certainly don't lash out and/or call the customer names or tell them to "grow up" as it were. This is what is expected of a representative of any entity that is taken seriously. My entire point was that I think moderators should display a similar professional attitude. What I was showing in that picture was an example of actions that would be deemed unacceptable in the afforementioned situation. No matter what that customer may have said, the appropriate course of action is to maintain a professional composure. I blacked out the full conversation of the picture because I was trying to make a point that it doesn't matter what I said. I understand that this isn't wal mart and moderators aren't wal mart employees, but still I was just voicing my oppinion on how I would want my staff to act if I owned this website.

All I was doing was giving my suggestion on something that could be changed, and the focus of this thread was in no way shape or form soley based on Karl. Someone asked me for an example and I gave them one.

Thread will remain locked. There's no need to discussion the situation.

To respond: I'm sorry but the situation is a bit different on an online forum. Of course we remain professional, but we're not going to fire a moderator for letting a slight, personal comment into the discussion. We don't necessarily adapt a "the customer is always right" policy, because, frankly, they're not.

Thanks.