Global TOS For USER Services

[Trustmybet]

I've been doing RuneScape User services for the past 3 years and have come to known a lot of issues for service owners.

As a Owner myself, I have a Terms of Service ( TOS ) and it DOESN'T even help when somebody breaks one. So what's the point in that?

Recently, a LOT.. talking about a LOT of ban evaders and scammers coming back onto the website, framing or trying to order from services, than transferring over valuables to get a free service by framing the owner. This is COMPLETELY UNFAIR. have seen this multiple times and have seen this happen to me a lot.

There needs to be equality for both Service Owners and Customers.

A lot of times, service owners doesn't allow customers to login their account while an order is going, basically so they won't try to frame or transfer valuables, lose their place in where the continued the order, or basically do something and blame the owner while they're asleep or gone.

Here's my suggestion...

Have a VERIFIED Global TERMS OF SERVICE that protects Service Owners as well as being fair with the customer.

1. Have Low valued Equipment for services. Therefore, you can't be framed.
2. You may not login at all during the service.
3. Have an Approved Personal TOS that each service owner can add upon. Must be verified by a mod.
4. A seller/buyer can refuse doing business with anyone ( a lot of customers get upset when they can't get the perfect low price so they complain and flame service owners )
5. Service Owners shall be allowed to complete the service at their own time frame. Not be rushed and bugged every minute, if so, a refund should be allowed for the rest of the work.
6. If a buyer changes their password or adds Authentication onto their account while the service is still being worked on, the service owner shall be allowed to stop the service without refunding.
7. A buyer must contact the owner not their workers for a service to be done. If a buyer purchases from a worker, the owner is not responsible if anything happens with their own business.


This is what I think is fair and should be right as I've experienced many TOS broken and later on they ended up trying to scam me or others in the community. There needs to be justice for both parties!

Thanks everyone!

 

[Pain]

Sythe.org is a free market which will not impose trade or service restrictions on its users.

We cannot baby people who insist on making poor choices in the services market, if they want a quality secure service, then they should choose people like urself or other HQ service members.

No support.

 

Based off the initial thought, I don't agree with this.

Uhm looking at ;
7. A buyer must contact the owner not their workers for a service to be done. If a buyer purchases from a worker, the owner is not responsible if anything happens with their own business.

You work for a site, you are liable on behalf of that site, and so is the owner, are they not? The whole reason workers are there for the site, is to have that responsibilities, live chat.

Most of this is related to accounts, nothing to do with livechats or gold selling or swapping, so why is this global?

 

[MissFabulous]

I and hopefully a lot of service owners will benefit from this, I was in a predicament not that long ago where a customer attempted to frame me and reported me for attempting to cancel his order. Not only did he treat me like a slave during the order but he also had someone else on his account during the order.

There definitely needs to be some protection for sellers as well, Not only should the buyer have a safe environment but we as sellers and service owners deserve a fair and safe environment to work from also.

 

[Trustmybet]

Based off the initial thought, I don't agree with this.

Uhm looking at ;
7. A buyer must contact the owner not their workers for a service to be done. If a buyer purchases from a worker, the owner is not responsible if anything happens with their own business.

You work for a site, you are liable on behalf of that site, and so is the owner, are they not? The whole reason workers are there for the site, is to have that responsibilities, live chat.

Most of this is related to accounts, nothing to do with livechats or gold selling or swapping, so why is this global?

This is services not GOLD Selling/Buying/or livechat for goldsales. This is User Services.

 

[Pain]

This is services not GOLD Selling/Buying/or livechat for goldsales. This is User Services.

I know.

I started out on Sythe doing user services making $0.25 an hour lol.

I know exactly what ur suggesting.

 

[Trustmybet]

I know.

I started out on Sythe doing user services making $0.25 an hour lol.

I know exactly what ur suggesting.

Exactly so some "scammers" or "ban evaders" what they try to do is, unappreciate the time it takes to complete orders and also the pay isn't that great. Many just do it to gain vouches or reputation in the market. In this case, they may try to frame the service owners to receive their money back for the order. Thus, they login to the account, breaking TOS or login while service owners aren't online

 

This is services not GOLD Selling/Buying

Uhm... Those are services too?
If I am selling gp, I'm giving someone a service, am I not?

Gold Swapping Service.

I think you mean specifically account services. You've generalised a specific word for a specific type of service. If you want "global" service rules they need to apply to all services, these "global tos" don't and restrict specific account services, such as questing, skilling, training.

Does that make sense? Have I read this wrong. RuneScape services includes buy/sell/swap if I'm not mistaken.

 

[Trustmybet]

Uhm... Those are services too?
If I am selling gp, I'm giving someone a service, am I not?

Gold Swapping Service.

I think you mean specifically account services. You've generalised a specific word for a specific type of service. If you want "global" service rules they need to apply to all services, these "global tos" don't and restrict specific account services, such as questing, skilling, training.

Does that make sense? Have I read this wrong. RuneScape services includes buy/sell/swap if I'm not mistaken.

Sorry for the confusion Sonia. I went ahead and changed it to Runescape User Services which is powerlevelling, account training, quests, minigames, etc.

The purpose of this suggestion is for TOS to be fair for service owners. This will decrease the amount of frames in the market for this situation

 

[Pain]

Exactly so some "scammers" or "ban evaders" what they try to do is, unappreciate the time it takes to complete orders and also the pay isn't that great. Many just do it to gain vouches or reputation in the market. In this case, they may try to frame the service owners to receive their money back for the order. Thus, they login to the account, breaking TOS or login while service owners aren't online

I'm not understanding this comment.

People who are untrustworthy use service vouches to get vouches to scam people with, and then try to work for skilling services such as urself and file a scam report on you or something after they clean a customers bank?

If I understood that correct, its still the same principle as the above, its still a buyer of services responsibility to choose a service based on their reputations and whatnot, if they choose a poor one, that's the free market in play, sythe should not be dictating who they should choose by some "verified TOS" or "required TOS".

Also if u hire someone for a skilling service and they scam, then u made a poor hiring choice and deserve to be held liable anyway?

Not understanding the logic.

 

[Trustmybet]

I'm not understanding this comment.

People who are untrustworthy use service vouches to get vouches to scam people with, and then try to work for skilling services such as urself and file a scam report on you or something after they clean a customers bank?

If I understood that correct, its still the same principle as the above, its still a buyer of services responsibility to choose a service based on their reputations and whatnot, if they choose a poor one, that's the free market in play, sythe should not be dictating who they should choose by some "verified TOS" or "required TOS".

Also if u hire someone for a skilling service and they scam, then u made a poor hiring choice and deserve to be held liable anyway?

Not understanding the logic.

No that's not what I'm trying to get here.

It's not about the amount of trust or who they use. It effects every service owner because they can specifically target anyone including HQ services like mine.

There are specific TOS that service owners have including my own. There isn't a point of a TOS because it DOESN'T protect the service owners. So what's the point in a TOS that doesn't work?

 

[Tyler]

No support sythe is a free open market and this would be hard to implement/enforce

 

[FireZ]

denied