E-mail from Jagex

My e-mail to Jagex (sent date 15/02/2011):

Hello Jagex,

My son's account was banned for rule-breaking. We'd like to buy it back for him for his birthday. We understand that the account will be put into negative credit, and we have to pay to get it back. We're fine with this.

His login name was Spinny 1, display name was Holodisk.

We appreciate it, thank you.

I basically tried to bribe Jagex to unban it. I guess they're not as money hungry as people think they are.

Their response (26/09/2011):

Hi there,



Thank you for contacting us about the status of your RuneScape Account.



Your account has been banned from RuneScape due to breaking one or more of our “Honour” rules:



Macroing, and use of bots or third-party software.



We passed the account on to our specialist investigations team who have reviewed the offence on the account and confirmed that the ban is correct. This means removing the ban, rolling back or resetting the skills and levels on the account is not an alternative.



Any bans that have been on an account for a long time only serve to show how serious we are about stopping bots from being used in RuneScape. Bots really do ruin the game for everybody by providing levels and items to people that they wouldn't normally have. This in turn encourages the lower levels to cheat also, just to have a fighting chance of taking part on equal ground.



Our policy has always been that we do not tolerate any form of cheating and we do not ban accounts lightly. Significant evidence is always collected before any ban is issued to an account. We do not reveal the evidence that we have collected, since most cheats only want to know the evidence so that they can avoid getting caught the next time.



At this stage we do not offer the option to buy back a banned account. This was purely a test we did a while ago to see if it was a viable option. If we do choose to reinstate this option, the accounts will be chosen using set values, not upon request.



You are, of course, more than welcome to create and play on a new account to catch up with your friends and get back into the game. We do not hold the bans from any previous accounts against you, our decision on this account is final though.



If you have any other questions for us, please do not hesitate to get in contact with us again.



Kind Regards,



https://www.runescape.com/img/forum/crown_gold.gifMod Digga

Player Support Representative
Jagex Games Studio

[email protected]

www.Jagex.com – www.RuneScape.com – www.FunOrb.com

“Great News!

We have launched email account recovery, it’s a quicker and easier way to recover your password, helping keep your account safe and secure. To register your email address and take advantage of this new service simply click here.

To say thank you, players who register and validate their email address will benefit from 10 extra bank spaces in RuneScape!



--

IMPORTANT NOTICE

The sender does not guarantee that this message, including any attachment, is secure or virus free. Also, it is confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, do not disclose or copy it or its contents. Please telephone or email the sender and delete the message entirely from your system.

Jagex Limited is a company registered in England & Wales with company number 03982706 and a registered office at St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, UK.

The only link in it is a valid link, and the e-mail address is the parents mailbox address.

 

[Zerkerfist]

That sounds like an automated response... they weren't even addressing you as "the parents" who emailed them, rather as the actual account owner himself. I think thats proof that Jagex doesn't read their emails. Sounds like an automated response that was triggered by certain keywords in my opinion.

 

They addressed all of the points though, and it came several months later. If it was automated I think it would have been much sooner.

 

[Zerkerfist]

Who knows. That sounds like it is written by a machine though and not a human being. Whether it is or not, they obviously did not even read the letter you sent because you were pretending to be your sons mother/father asking to buy the account back for his birthday. They replied to you as if you were the actual account owner himself. I would be less skeptical if they had said something like, "We are sorry sir, but your son violated our rules concerning macros/bots blah blah blah blah". Just my thoughts! Either way, that sucks that they refuse to unban your account. Was it a good account?

 

Who knows. That sounds like it is written by a machine though and not a human being. Whether it is or not, they obviously did not even read the letter you sent because you were pretending to be your sons mother/father asking to buy the account back for his birthday. They replied to you as if you were the actual account owner himself. I would be less skeptical if they had said something like, "We are sorry sir, but your son violated our rules concerning macros/bots blah blah blah blah". Just my thoughts! Either way, that sucks that they refuse to unban your account. Was it a good account?

I also sent one saying that I was the account owner. I just wasn't sure exactly which they were replying to.

 

[Zerkerfist]

Ohhh that makes more sense. Anyways man, I didn't mean to start an argument Just wanted to offer my opinon and my thoughts

 

[Determinate]

Wonder why the have that disclaimer at the bottom? Do they expect someone to sneak viruses into their emails?

 

[SmperFidelis]

I thought Jagex was more money hungry... Guess it depends really.

 

Wonder why the have that disclaimer at the bottom? Do they expect someone to sneak viruses into their emails?

I found it weird too..

 

[JIGL0JAY]

Wonder why the have that disclaimer at the bottom? Do they expect someone to sneak viruses into their emails?

Watch out, Jagex might try to hack yo....wait....

 

[Omeh]

I'm pretty sure they send that exact e-mail to anyone who tries to email them saying that you're the parent of a childs account.

 

[They be trippin]

Looks like a automated email to me.

 

[2pacâ„¢]

I sent them an email asking for my account back and this is what they sent me ^

 

[Zerkerfist]

I'm pretty sure they send that exact e-mail to anyone who tries to email them saying that you're the parent of a childs account.

Looks like a automated email to me.

Glad I am not the only one. That looks 100% machine written to me. I swear I have even seen it before. The unfortunate thing is that if any of my accounts ever got banned, I was planning on sending them an email pretending to be the parents of a distraught child. But I doubt machines have much sympathy for parent's of distraught children:'(

 

[wogsRus]

Tbh that's the biggest explanation I've ever seen jagex give out.

But if they really cared about bots ruining the game I'm pretty sure they wouldve done something about it rather than a small hand full get banned.

 

[Grow On Me]

oh i was hoping to get my account unbanned :S

 

[rushjeff]

sounds automated definetly.. but yea can you give more insight onto the specific bans of this account?? how many bans for macro just 1 perm macro major ban??