Dispute: eldorado.gg — Scamming Ban

[Eldorado.gg]

Link to/reason for TWC/DNT/Ban:
Account banned with no Reason payment withheld
— Scamming (withholding payment)
Link to your vouches:
N/A
Detailed description:
Hello, this is the official Eldorado.gg account. We were banned for scamming, but the situation was misunderstood. The seller in question was banned on our platform because they used two different IDs, which violates our verification rules. The funds were placed on hold for review, not to withhold payment unfairly.
That said, the lifetime ban issued by our agent may have been too strict, and we acknowledge that this could have been handled with more leniency or clearer communication. We can provide screenshots and full proof if needed.
Previous disputes:
N/A
Anything else:
We request a review of our Sythe ban, as this was an enforcement of verification policy, not a scam.
— Eldorado.gg Team

 

@EldoradoGG has the user been able to received his money?

 

[Eldorado.gg]

Hello, as our account is still banned, I am creating a new thread to answer your question in our previous dispute thread Dispute: eldorado.gg — Scamming Ban

Yes seller has been unsuspended and has withdrawn all his money.

Eldorado.gg team

 

Can you provide some proof that the seller has been refunded? a screen or something

 

[Eldorado.gg]

Hello, as our account is still banned, I am creating a new thread to answer your question in our previous dispute thread Dispute: eldorado.gg — Scamming Ban

Here are the screenshots of the seller having withdrawn their money.

 

DNT removed and ban removed, thank you.