If a customer comes to your discord, pays for a service, and "you" decide to outsource that service, you should be held responsible 100% for any issues, similar to if it was done by you.
From the customers perspective, they are opening a ticket in your discord, under your brand & the customer is using you because of your credibility. If you then go and outsource the work, regardless on if it's made clear to the customer or not that is happening, and an issue happens, it should be treated the same as if it happened within your own discord.
If the job was completed successfully, you would expect the customer to leave positive feedback in "your discord" as if it was done by your own workers, not the outsourced providers discord or website. That said, if shit hits the fan, and negative feedback is inbound, you should 100% take it on the chin, and be held accountable for "your actions". It's your decision to take part in outsourcing, and you should hold the responsibility if anything happens, and if you cant, don't outsource.
If you are taking profit on a job in your business, outsourced or not, you are responsible, that's how a "service" discord works, you are of service. Not, you are of service until something bad happens, that's bad business, and downright shitty.
- In favor of reprocussions for people who out source, then duck & Dive the blame if shit hits the fan.
Karl.