BTC low fee 9+ hour no confirmation

Explanation of trade:
I sold 500M osrs to @Luck, we agreed on an amount but no Confirmation of fees was discussed:

His discord + UID:

640378662214041622
Screen capture - 1456ddd40b92898f5152960aeda36a75 - Gyazo





Idk, but i feel like 0.83 is a very low fee although it is possible it could of been that low, but it's so volatile.

According to the rules:
A warning to all traders wishing to trade with Cryptocurrency


I should not have to lose out because of this, and i was not warned or spoken to about any fees prior to my sale.

9 hours later i am still without payment:
https://www.blockchain.com/btc/tx/5c9b0ce9f5052a34ab9c39f3f7f62ddb20481c022f56180ee3848c36ea9f58bb








Idk what to do here really.
I'm not saying Luck is a scammer and I've never had ANY issues with him, but if positions where reversed I'm certain I'd of seen this report up at 2 hours.

 

Hello,

I see that a few blocks were confirmed with a median fee bellow 5 sat/b approximately 10 hours ago, so 11.76 sat/b that @Luck's worker sent the transaction with doesn't appear to be completely unreasonable.
The mempool simply got congested, which is, of course, to be expected.
I don't consider it a bad trading practice, however, the following rule applies:

Cryptocurrency fees must be confirmed before the trade. In the event a fee is not discussed and a transaction is in limbo due to no confirmations for extended time, the customer is owed the difference if the value of the cryptocurrency were to decrease - the inverse does not apply.

• In the absence of fee discussion, a maximum confirmation time is applied: 2 hours. You are responsible for the difference if the confirmation time exceeds 2 hours.

@Luck if you know how to (and can) replace the transaction with higher fee, please do so ASAP. It's in your own interest, as you are now exposed to the price volatility.

Please tag me (or other staff member in case I'm offline) when the transaction is confirmed.

regards,
BB

 

527m × $0.42/m = $221.34
Value of BTC when confirmed = $215.25
$221.34 - $215.25 = $6.09

@Luck amount owed to @LCEsales is $6.09.
Please agree on a payment method - refunding a few millions on 07 is an option too.

Please keep us updated.

regards,
BB

 

@Luck @BlackBlasses thanks for your assistance. @Luck please donate this money to the community fund, this can closed once receipt too the community fund has been confirmed.

 

Thank you @LCEsales.

@Luck if it's possible, send BTC to 1QBD2iriCfpHE27MzJKejqaSjJQfHgxR5A (Funds sent to/from community repayment).
You can send it with a very low fee, it's alright.

Please LMK once it's been sent.

regards,
BB

 

Thank you @LCEsales.

@Luck if it's possible, send BTC to 1QBD2iriCfpHE27MzJKejqaSjJQfHgxR5A (Funds sent to/from community repayment).
You can sent it with a very low fee, it's alright.

Please LMK once it's been sent.

regards,
BB

https://www.blockchain.com/btc/tx/6ca6da93c5be2853fff097a04db146ee02e24a794ae25789117eaee9f0dd78de

 

Great, thank you.

Have a good day