I'll just chime in here super quick.
Generally speaking, 97% of our orders are successfully completed with both parties leaving positive feedback for each other. The remaining 3% of failures are made up of a combination of; order cancellations, no stock, miscommunication, unauthorized payments, manual review failures, etc. etc.
In reality, our actual fraud loss floats between 02% - 0.4% which is good considering the thousands of orders we process each week.
The fact of the matter is however, that there is still that small percentage that exists of users who get negatively impacted by unsuccessful orders. And it disappoints me to say, that the most troublesome market at this point, is in fact Runescape accounts (bear in mind, this is still very few on a monthly basis).
I am currently in the process of giving serious thought to closing down the RS game accounts market. While, I know this would suck for a lot of you, the fact of the matter is our system for RS accounts is imperfect. And no matter how good some people may say it is, I still have people around the web saying stuff like this:
Most of the time it isn't legit...
False perceptions like this is damaging to our business model which already exists on excruciatingly thin gross revenue margins (we do intact, lose money on every order below $60 due to fixed costs associated with security and fraud prevention). And so, if I wanted to judge what would be priority for the overall health of PA as a business, I would likely need to do what I can to maximally reduce the amount of instances where displeased but vocal customers express their less than ideal experiences. What I want is for everyone to have great experiences on PA, and what I want even more than that, is for the experience to be SO great, that we would in fact have a greater number of "trading enthusiasts" being more vocal than the ones who do not have good experiences.
For RS game accounts, we are not there yet, and I recognize this due to some critical and good feedback from members of the RS (and sythe community). I actually do have ways of making RS game account trade far more secure, but they would unfortunately require an increase in resource capacity for these orders, and there are unfortunately other items on my agenda which are prioritized ahead of this (like beefing up our CS).
So if you want to do game account trade on PA, you can for the time being, but it may not be supported for much longer. And while this may sound like a horror post, reality is quite the opposite, that the majority of our RS trades occur without incident. But I want to be operating at legendary levels, that's our goal.
In the mean time, I do recommend purchasing insurance. Although, this option is not available for all accounts, nor for all members. Insurance is usually rewarded, unless we spot something that indicates loss of the account was due to the buyer's fault. I should likely post a guide to buyers on sythe, on how they can avoid getting action taken against their accounts, most of it is easily avoided.
Wow, this is too long. Hope this helps :love:
