Account stolen - Jagex no response

[Dievaz]

Hi everyone,

I got a slight problem, my ranger was stolen and the guy changed email on it. So i cannot recover it back, i have the rest of the info.

Jagex wont reply to any emails, i tried [email protected] [email protected] and many more and no response. What should i do ?

 

[Swadq]

Did you connect the account to Facebook?

 

[Alex12345]

[email protected] and [email protected] send them emails 2x a day until you get a reply they will reply, also title [URGENT] in the email

 

[Fendle]

was it your account to begin with, if you bought it no point tryna get it back if they was the orig owner.

 

[Xier0]

Were you the original creator of the account?

http://services.runescape.com/m=rswiki/en/Can't access Registered Email Contact Template

Fill out that template and email that to [email protected]

 

[Dievaz]

I am the original owner, no reply so far. Tried for a week now, exhausting..

 

[Dievaz]

jagex is still not replying to my emails, what should i do ? .... the guy changed email and i have all of the rest info of the account aswell as fb logins.

 

[def n range]

you're doing it wrong buddy

http://services.runescape.com/m=forum/forums.ws?250,251,11,64329162

do that and they should respond within a day or less

 

[Xier0]

jagex is still not replying to my emails, what should i do ? .... the guy changed email and i have all of the rest info of the account aswell as fb logins.

Did you email accounthelp@jagex yet?

 

[Dievaz]

Did you email accounthelp@jagex yet?

I did, no responses at aLL

 

[b8rnt]

yeah only thing i know to do is fill out that template and send to the email stated above.
you may just have to wait.

 

[Dievaz]

I did many times, more like 20 times and nothing happened.

 

[Xier0]

I did many times, more like 20 times and nothing happened.

Spamming their emails won't help, they have a queue you have to wait through.

 

[Dievaz]

Spamming their emails won't help, they have a queue you have to wait through.

last time they took like 1 hr

 

[Dievaz]

still no reply :/

 

[Alex12345]

Send the emails in twice a day with urgent in the title to all email addresses, if not then just wait

 

[Yenthe666]

Wow great support they have there..
There isn't much you can do anyways, they probably have a queue ordered by date (or priority or something) and well, you'll need to wait that out.
I bet they can't keep up with the e-mails :/

 

[Xier0]

You probably got pushed to the back of the queue for sending so many emails tbh.

 

[Dievaz]

You probably got pushed to the back of the queue for sending so many emails tbh.

If that's the case then they are providing horrible customer service.

 

[b8rnt]

man you will just have to wait it out =/.