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Account Guardian, what to do?

Discussion in 'RuneScape 3 General' started by Under Dizzle, May 7, 2013.

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  1. Under Dizzle

    Under Dizzle Active Member

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    Account Guardian, what to do?
    Long story short, I have a friend who moved, so his IP has been changed. he is locked out of his account and doesn't remember the answers to the questions he set. is there a way he can have them removed? (he doesnt have an account, so im posting for him)
     
    Under Dizzle, May 7, 2013
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  2. jesterthewiz

    jesterthewiz Active Member

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    Account Guardian, what to do?
    You cannot get them removed without putting the recoveries in,
    Sorry, your buddy is out of luck.
     
    jesterthewiz, May 7, 2013
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  3. Under Dizzle

    Under Dizzle Active Member

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    Account Guardian, what to do?
    he can't get his account unlocked with the help of a mod or anything? I'm sure he remembers tons of old passwords, and things like that.
     
    Under Dizzle, May 7, 2013
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  4. DreamsV

    DreamsV Member
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    Account Guardian, what to do?
    If the account is locked, when you go to login it should bring you to an Account Recovery process and will ask you for old passwords, membership info, etc.
     
    DreamsV, May 7, 2013
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  5. I_DONT_BOT

    I_DONT_BOT Free MMing & Sythe Help - PM me
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    Account Guardian, what to do?
    If you can't remember a lot of stuff, you can still get it back. You need to explain your reasoning to '[email protected]' and you can get the recoveries removed by making a flawless report from the original ip but ticking the 'i didnt set any recoveries' box.
     
    I_DONT_BOT, May 7, 2013
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  6. Under Dizzle

    Under Dizzle Active Member

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    Account Guardian, what to do?
    thats the problem, he moved, so his Ip isnt the same, which is why he cant log in in the first place.
     
    Under Dizzle, May 7, 2013
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  7. Alex12345

    Alex12345 They call it a Royale with cheese
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    Account Guardian, what to do?
    Email them explaining the situation, and provide ALL the recovery info he can find, previous Ip previous names previous bank pins/passes old billing info and a couple of the jag answers, dat of creation etc.. If he's the original owner he should easily be able to get it back, also email them from the registered email :) next time don't forget answers
     
    Alex12345, May 7, 2013
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  8. Xier0

    Xier0 Legend
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    Account Guardian, what to do?
    JAG is like a death grip on your account, I fail to see how people set questions on their account and decide to make them something they can't answer.

    You can try some of the customer support threads on the RSOF
     
    Xier0, May 7, 2013
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  9. mustard2

    mustard2 I blame it on my A.D.D. baby
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    Account Guardian, what to do?
    he can send an email to [email protected] explaining the situation (preferably from the email address thats registered to the account)
     
    mustard2, May 10, 2013
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  10. Biology

    Biology Member
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    Account Guardian, what to do?
    Only hope is to email them but i dont think he has any luck as it wont prove much
     
    Biology, May 10, 2013
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  11. ThanksJagex

    ThanksJagex Active Member

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    Account Guardian, what to do?
    This.
    Add all information from the account.
    Membership Payments, Login name, Screen Names, Old/New recoveries, Old/current passwords, Creation details (IP, ISP, Date), Old IP.
    That should get the account back.
     
    ThanksJagex, May 10, 2013
    #11
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