- Joined
- Mar 23, 2019
- Sythe Gold
- 502
- Messages
- 243
Link to/reason for TWC:UrQuester
List of vouches since receiving TWC:
Since the TWC just one vouch collected.
Reasoning/explanation for sketchy behaviour leading to TWC:
Was the first time that a customer ask for a recovery/ban on his acc and we didn´t handled properly
Previous TWC & disputes if applicable:
Scammed by Zxum1234
TWC Remove
Previous appeal to this same TWC
Anything else you wish to say:
We edited our TOS on the Stake acc thread, posting that all recovery requests will be handled trough a OMM so this situation shouldn´t happen again.
We waited 3 months before place the first appeal, and atm almost 2 months from the first one and still no relevant complains from any of the previous customers.
List of vouches since receiving TWC:
Since the TWC just one vouch collected.
Reasoning/explanation for sketchy behaviour leading to TWC:
Was the first time that a customer ask for a recovery/ban on his acc and we didn´t handled properly
Previous TWC & disputes if applicable:
Scammed by Zxum1234
TWC Remove
Previous appeal to this same TWC
Anything else you wish to say:
We edited our TOS on the Stake acc thread, posting that all recovery requests will be handled trough a OMM so this situation shouldn´t happen again.
We waited 3 months before place the first appeal, and atm almost 2 months from the first one and still no relevant complains from any of the previous customers.
