[resolved]

[Neataf]

Scammer's profile link: Mafioso discord server [$200 DONOR][MAFIOSOS' - Active!][Fast/Cheap Training] BEST QUESTING | Hand-Trained | AIO
Amount scammed: Am just seeking the difference in the order that has not yet been completed, as a refund
Discord ID + Unique Discord ID: https://discord.gg/mafioso
Proof that it's their Discord:
Explanation of the trade: I ordered a service on the 15/8/20

Today is the 22/8/20 ~ almost 2 of the four skills has been finished (almost half way), i was told by the worker on the order that it would be no longer than a week from the day i originally ordered, i did ask for a refund after the first few days but because the account had only gotten 53-55 fishing i wasn't eligible to a refund at that time, i feel now i would like to have a refund of the difference that is remaining on my order (68-70 fishing, 56-72 thieving, 60-70 hunter) I have no problems with these guys and am not calling them out for scamming, i just want to try get my money back from the xp yet to be trained as i was not aware it would go this long, at this rate it would take > 2 weeks to complete.

I don't think its that unreasonable of an ask from my position.

Other relevant trade screenshots:

Worker says no more than a week to finish

Costs of remaining order

I'm happy to just leave fishing at 68/70 as well, i don't want to make a massive deal out of this, i just want to be refunded for those two remaining orders and move on.

And again, i'm not claiming i was scammed by them, i understand that workers and these service providers have lives outside of the game, it's just that i am not getting the service that i was under the impression i would get when i paid, i would like us just to both go our own ways with this settled as easily as possible.

Thanks

 

First of all, I'm very disappointed that you did not even attempt to reach out to me after we had agreed that your problem was resolved.
This client reached out to me asking for a refund 24 hours after the service began, because 10+ hours had not been performed on the account.
We had, in no way, indicated a worker would play 10 or more hours per day... The 3rd picture I'm uploading shows him acknowledging this was his own misunderstanding, after having been assigned a worker who did play on a previous hour a lot more than his current worker.

He agreed to our TOS, the first picture I am providing. Point H. specifically states we will not provide any timeframes, or deadlines. And if any provided are absolutely NOT set in stone. I'm not sure why you spoke to our worker in DM's whatsoever after this was established in the ticket. You are to DM the worker your info and nothing else - as we have logging in tickets for a reason...

And lastly, the second picture in this post shows us coming to an agreement after he made the initial misunderstanding that a worker might play 10 hours or more per day, without us indicating this in any way...
I stated if he was upset with the worker after a day, I'd reassign his job. He clarified that he was purely worried about his bond expiring during the service, so I told him I'm be happy to pay for his next bond out of pocket if that were the case. He agreed to this.

The last picture, aforementioned in the first paragraph, was his last communication with me about this service.
As you can see, he seemed entirely satisfied. Yet, he jumped to a scam report without contacting me any further....
We are truly baffled by this.

I've reached out and asked why he didn't just contact me first, and he defended his argument that he didn't actually accuse us of scamming here, but felt this was necessary. I'm unsure why, as we had an agreement.

What could've been a simple conversation is now us exchanging pictures on the internet... Great..

I am posting merely to defend myself at this point. I don't think someone who agrees in DM's, then opens a scam report (also, not even notifying me it was coming/after he posted it...) is the type of person we'd like to affiliate with.

Will await staff's insight, as caving outright will set a bad precedence for how we handle an agreement/service contract simply because they outright circumvented talking to us with a scam report.

Thank you,
Mafioso

 

[Neataf]

First of all, I'm very disappointed that you did not even attempt to reach out to me after we had agreed that your problem was resolved.
This client reached out to me asking for a refund 24 hours after the service began, because 10+ hours had not been performed on the account.
We had, in no way, indicated a worker would play 10 or more hours per day... The 3rd picture I'm uploading shows him acknowledging this was his own misunderstanding, after having been assigned a worker who did play on a previous hour a lot more than his current worker.

He agreed to our TOS, the first picture I am providing. Point H. specifically states we will not provide any timeframes, or deadlines. And if any provided are absolutely NOT set in stone. I'm not sure why you spoke to our worker in DM's whatsoever after this was established in the ticket. You are to DM the worker your info and nothing else - as we have logging in tickets for a reason...

And lastly, the second picture in this post shows us coming to an agreement after he made the initial misunderstanding that a worker might play 10 hours or more per day, without us indicating this in any way...
I stated if he was upset with the worker after a day, I'd reassign his job. He clarified that he was purely worried about his bond expiring during the service, so I told him I'm be happy to pay for his next bond out of pocket if that were the case. He agreed to this.

The last picture, aforementioned in the first paragraph, was his last communication with me about this service.
As you can see, he seemed entirely satisfied. Yet, he jumped to a scam report without contacting me any further....
We are truly baffled by this.

I've reached out and asked why he didn't just contact me first, and he defended his argument that he didn't actually accuse us of scamming here, but felt this was necessary. I'm unsure why, as we had an agreement.

What could've been a simple conversation is now us exchanging pictures on the internet... Great..

I am posting merely to defend myself at this point. I don't think someone who agrees in DM's, then opens a scam report (also, not even notifying me it was coming/after he posted it...) is the type of person we'd like to affiliate with.

Will await staff's insight, as caving outright will set a bad precedence for how we handle an agreement/service contract simply because they outright circumvented talking to us with a scam report.

Thank you,
Mafioso

I was happy on the 18th after I complained the first time, only then did the worker put some hours in, then they fell off in the last four days again, I know you have lots of orders but if I have to constantly come to you to request that my account actually be played on I’m going to bring it here so that I can resolve it in a way that won’t have me going back and forth. Your worker represents your business, me talking to him and him giving me a deadline, to me as a customer, that word is as good as the businesses, if he isn’t allowed to dm me deadlines, why has he done so? You’ve taken my money, had half a service complete, all I’m asking is for the money back that hasn’t actually been earned yet, it’s a very fair enough request in my eyes.

 

The worker's time quote, in no way, represents our own voice.

This point is entirely null though, as you've neglected my primary point - our TOS, posted and logged in every ticket, which you agreed to, clearly states the following:

H.) We are not obliged to provide deadlines/timeframes and if we do then it will be an estimate and not written in stone this includes if service takes too long by double the time.

I will send the entire chat log to a mod - nowhere in your ticket did you "have to constantly come to you to request that my account actually be played on". This is just entirely untrue.
Not a single time after our DM conversation did you come into the ticket and request anyone do anything to your account. The only interactions from you after we talked were checking on the progress. When the worker posted progress reports, your response was:


NEAT08/18/2020
awesome mate cheers <3

[Heart is a heart emoji, was massive here, so edited to <3]


I have no clue what you think lying about you expressing dissatisfaction regularly will accomplish. We use TicketTool Pro, and the ENTIRE ticket is available for export per a mod's request...

At this point, this is more about slander than anything I'm afraid... Will await a response from staff..

Thank you,
Mafioso

 

[Neataf]

The worker's time quote, in no way, represents our own voice.

This point is entirely null though, as you've neglected my primary point - our TOS, posted and logged in every ticket, which you agreed to, clearly states the following:

H.) We are not obliged to provide deadlines/timeframes and if we do then it will be an estimate and not written in stone this includes if service takes too long by double the time.

I will send the entire chat log to a mod - nowhere in your ticket did you "have to constantly come to you to request that my account actually be played on". This is just entirely untrue.
Not a single time after our DM conversation did you come into the ticket and request anyone do anything to your account. The only interactions from you after we talked were checking on the progress. When the worker posted progress reports, your response was:


NEAT08/18/2020
awesome mate cheers <3

[Heart is a heart emoji, was massive here, so edited to <3]


I have no clue what you think lying about you expressing dissatisfaction regularly will accomplish. We use TicketTool Pro, and the ENTIRE ticket is available for export per a mod's request...

At this point, this is more about slander than anything I'm afraid... Will await a response from staff..

Thank you,
Mafioso

I said ‘if I had to constantly come back’, not that I did, I avoided having to do that by coming to Sythe, anyways, not here to argue, sorry I’ve disappointed you but the feelings mutual unfortunately.

 

Yep, god forbid you communicate that you want a worker change after you indicated you were entirely satisfied with the worker after the one time you brought up an issue, then apologized for it

 

[Neataf]

A

Yep, god forbid you communicate that you want a worker change after you indicated you were entirely satisfied with the worker after the one time you brought up an issue, then apologized for it

Best to just leave it man no need for childish attacks at me

 

[Neataf]

This is also just to clarify, he's saying i didnt ask them i came straight to sythe, but i asked if a refund would be possible after the account only getting 53-55 fishing, like 40k xp and hardly 2 hours on the account, the response was no, they cannot. That's why it's come to a report a week after the order.

 

mafioso manager here
just to clarify this was right at the beginning of the order & exx resolved this with you, he even offered to pay for the bond as you said that was the main concern. so sure at one point you asked for a refund, but we were under the assumption that this was resolved and wasnt an issue anymore.

If you atleast tagged us in the ticket or mentioned something we could have resolved this for you, but instead you went straight to sythe mods.

 

Adding to what Zuku, a member of our management team, stated -
My second picture in my original post begins with my response to the picture Neat just provided... Ergo, his issue was entirely solved - or at least, it was as far as he communicated to us.

 

[Neataf]

Adding to what Zuku, a member of our management team, stated -
My second picture in my original post begins with my response to the picture Neat just provided... Ergo, his issue was entirely solved - or at least, it was as far as he communicated to us.

So if you won’t refund, what are you going to do here?

also just want to remind you of line D in your tos.

reads "D.) Once job has been started no refunds will not be possible."

you say NO refund will NOT be possible, which is a double negative, implying that there are in fact refunds.

 

So if you won’t refund, what are you going to do here?

also just want to remind you of line D in your tos.

reads "D.) Once job has been started no refunds will not be possible."

you say NO refund will NOT be possible, which is a double negative, implying that there are in fact refunds.

If time was an issue we could have assigned a faster worker, or a worker who works full time on the job

or if you wanted it even faster we could have assigned multiple workers. the issue is we werent even aware that there was a continued issue until I was readying sythe reports and stumbled across this one

 

[Neataf]

The ticket shows yes he picked up the pace and time was identified as an issue, he played for those 2 days I complained about it but then the last 4 fell off again, as he says in the ticket the account only got 66-68 fishing from 2 days, if you are refusing to refund the order I didn’t get then what is the solution, I haven’t broken any tos either

 

A managers’ misplayed comma does not entitle you to a refund. Our TOS channel is very clear as well. And as a repeated customer, your are fully aware we don’t refund.
Don’t try to claim ignorance on this fact.

Your inability to communicate that you’d like a change after a problem was resolved is not our fault.

I plan to wait for a mod to respond, and expect you to exhibit more patience with them than you’ve shown with us

As for solutions, I am happy to abide by Sythe’s judgement, as always.
Seeing as this scam report wasn’t used to report a scam - per your own opening report - if decided in our favor, I’d be happy to donate the amount of the remaining order to the holdings used by Sythe to payout actual scammed members, as I don’t want your money, nor do I believe these reports should be used to circumvent communicating with us just because we won’t comply with unreasonable demands without asking questions.

Edit: You also did break the TOS - the ticket shows you changed your password and removed our worker, and this was before you opened a report. You’ve clearly entered the account during the service...

Thank you,
Mafioso

 

[Neataf]

A managers’ misplayed comma does not entitle you to a refund. Our TOS channel is very clear as well. And as a repeated customer, your are fully aware we don’t refund.
Don’t try to claim ignorance on this fact.

Your inability to communicate that you’d like a change after a problem was resolved is not our fault.

I plan to wait for a mod to respond, and expect you to exhibit more patience with them than you’ve shown with us

As for solutions, I am happy to abide by Sythe’s judgement, as always.
Seeing as this scam report wasn’t used to report a scam - per your own opening report - if decided in our favor, I’d be happy to donate the amount of the remaining order to the holdings used by Sythe to payout actual scammed members, as I don’t want your money, nor do I believe these reports should be used to circumvent communicating with us just because we won’t comply with unreasonable demands without asking questions.

Edit: You also did break the TOS - the ticket shows you changed your password and removed our worker, and this was before you opened a report. You’ve clearly entered the account during the service...

Thank you,
Mafioso

Sorry mate but look at the ticket, I asked for permission to change my password and it was acknowledged and accepted by your staff, hence not breaking terms of service, so if decided in your favour I’ll take the rest of my service thanks

 

You are correct, we are understanding about changing your password!
We encourage you to do so regularly, actually. Changing your password is technically a violation, though we don’t have an issue as long as it’s communicated.

edited - I misspoke that it wasn’t a violation. It *is*, but not one we’ve ever held against anyone. Safety is preferred. Logging in during a service is entirely different - as things you do can be blamed on us.

I’m unsure how the account has logged in without our worker being on it...
Can you elaborate on this?

 

[Neataf]

You are correct, we are understanding about changing your password!
We encourage you to do so regularly, actually. Changing your password is technically a violation, though we don’t have an issue as long as it’s communicated.

edited - I misspoke that it wasn’t a violation. It *is*, but not one we’ve ever held against anyone. Safety is preferred. Logging in during a service is entirely different - as things you do can be blamed on us.

I’m unsure how the account has logged in without our worker being on it...
Can you elaborate on this?

In the spirit of 'safety' i've changed the password and obviously am not going to let you have access to the account while this report is open. I think at this time its best a mod makes the next move on going forward because i'm getting nothing from you but unprofessional-ism in the form of sarcastic and narcissistic comments - i hope this thread serves as a word of warning for anyone viewing it and thinking of using the service.

 

[PRO]

Hello gentlemen,

@Neataf "one week time frame" was in fact an estimate given to you by a worker after you've agreed to @Exxistential's TOS.
Please contact @Exxistential and give him your current login details so he/his team can finish the order.
@Exxistential if you wish to cancel the order, please issue a refund for the unfinished work.

Please keep me updated

 

@Neataf if you wish for the worker to finish the job, you can open another ticket and I can add the worker in so you can pm them your login details

 

[Neataf]

Hello gentlemen,

@Neataf "one week time frame" was in fact an estimate given to you by a worker after you've agreed to @Exxistential's TOS.
Please contact @Exxistential and give him your current login details so he/his team can finish the order.
@Exxistential if you wish to cancel the order, please issue a refund for the unfinished work.

Please keep me updated

Thank you for the response, I have lost my trust in this particular service provider and would be a bit too skeptical to let them on my account again after what has transpired, if a refund isn’t possible then I’d be happy for him to donate the amount to the scam victim fund like he has said, if there is no other solution here.