Thank you for your patience.
We try to give sythe users as much freedom, as possible in protecting their businesses with TOS.
However, TOS should mainly serve as a defensive mechanism in case of a dispute.
In this particular scenario
@aPurity paid a certain amount of money for a specific order.
@President then decided to cancel the order before it was completed (for his own reasons, addressed later in this post).
@President has of course right to cancel the order at any stage, but it's not reasonable to calculate the amount owed based off of a vastly different rate.
(note: Applying higher rate on work already completed is really a vicious business practice.)
Article 4 of
@President's TOS, stated bellow, is open to abuse and acknowledging it would set a bad precedent.
President services may at any point cancel an agreement. If costs have been made by President Services the user is bounded to pay them. One hour of labor will be estimated to be worth 1.50$. One working day will be estimated to be equal to 8 hours of labor. When a service is canceled, it is assumed that 5/7 of the days that passed from the moment of creation of the agreement to the moment of cancelation are working days.
@aPurity ordered (total 65m):
DT, MM1, Avas, Mithril Gloves and Bone Voyage from level 3.
@President didn't complete:
Bone Voyage - 100 Musesum Kudos still required, DT (with 3 quests required to be completed to start DT)
@President will have to issue a refund for the remaining work. Please base your calculations in line with your original quote of 65m.
If both parties fail come to an agreement, staff will decide for them.
Now regarding
@aPurity posting on
@President's market thread - As I already explained to
@aPurity, negative feedback is allowed, but it must be factual and posted with a valid proof. (edit to clarify: I meant a negative feedback in a relevant market thread. Negative feedback in a vouch thread is not allowed at the time of this post.)
I believe that this situation could have been prevented, had both parties communicated better.
Please use a post report function to get any invalid negative feedback deleted.
Please keep us updated.