Most of the staff do read it but some do not post due to no support. The system is fine at the moment but there is one small flaw. Even if a staff does not support, they should write why they do not support. I have seen many staff members just writing, "no support". With reasoning, it would clarify to the person who is appealing.
I somewhat agree with you. Appeals should be taken seriously, reasoning should be a necessity, not just "No Support".