@CherryTree (He isn't a scammer, but I have an issue that needs mediation)

1. Please include the Sythe username of the person you are reporting in the title of your thread.

@CherryTree: CherryTree

1. Screenshot proof is required.

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Reason behind HCIM death:
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Compensation offer (Rejected):
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Quotes from other reputible service providers for the stats lost:
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The quote referring to step #600, I requested the price from steps 1-600 from this HCIM guide: Ironman guide v3 - Pastebin.com. This was the step I was on when the account was killed.

Account Details:
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I purchased 60-99 agility on my HCIM (400M OSRS GP), the seller promised it would be done within 1 month (Purchased 05/07/2020), 1+ months has past (10/08/2020) he hasn't even finished half of the order (88 Agility), and 2 days ago he killed the account due to, which I believe to have been afking/carelessness. The account is of no use to me now. I have asked for my refund and compensation. He accepted to both refund and to compensate me for my loss, however the compensation amount I disagree with. The seller is a very credible service provider on Sythe. So I don't feel its necessary to report the seller as a scammer, as I wouldn't want to potentially tarnish his reputation, as he is willing to compensate, however, moderators have made it apparent that it is crucial to create a formal report. My report strictly relates to the compensation amount being unfair in my humble opinion.

Essentially, the account was killed as he clicked on a warrior (cb lvl 48) at relekka without realising the NPC attack option wasn't on hidden, resulting in the death. The terms were agreed prior to the service (e.g. having full access to the acc during service doing quests etc., as well as the accounts status HCIM being crucial, without the status the account is of no further use to me). He partially blames me for the death, however to die to a cb lvl 48 warrior with a max hit of 8 and my hp being of 34, it would take 8-10 hits on avg for me to die, which I would consider was a careless death as it would be easily avoidable if paying attention to the screen. I would've never thought agility of all skills was unsafe, but we both knew the agreements prior to payment.

Furthermore, I had the setting changed before during the service and there had been no warning or formal prompt by the seller that this setting must remain on hidden, at any given time, so I am definitely not to blame in this situation, myself and others believe impartially. Regardless, the seller is happy to refund the money for the service purchased (400M OSRS GP) as well as a 400M compensation payment to be paid within a few weeks as he mentioned he doesn't have it atm. I agreed, and gave him the date as late as 01/09/2020 to make the payment(s).

The seller also offered to regain all the stats back on a fresh HCIM, but I rejected simply due to the fact that I am done with HCIM, this has ruined it for me. I spent countless hours on the account, many precautions were made whilst playing which took a lot of effort to ensure the account never died. With all due respect, I would also estimate it would take @CherryTree realistically over 1 year to regain what was lost in terms of stats, items, quests. Time that I'm not willing to wait for.

I agreed with the 400M refund, but disagree with the 400M compensation being fair. I have assessed my decision as the compensation amount to be unfair by inquiring quotes from premium service providers for the items/quests/achievement diaries/stats/pets and the quotes are far greater than that of 400M.

I have also suggested to the service provider, that he can keep the iron man, as I have no intentions of selling it, nor do I wish to play on it ever again. I would be able to provide all recoveries (e.g. my IP etc.), as I know how the market for selling accounts are, terrible due to recovery risks. The seller tried to compare the compensation amount with regular iron man account listings on Sythe, but I stated this was not credible as a source of reference and that comparing quotes by hand service providers would be a more accurate reference to provide the fairest possible compensation.

What I would deem fairest for the compensation would be the following (based on the lowest quote xp/gp given by a few service providers)

- 400M OSRS refund for the agility service order (Agreed)
- Compensation Amount: 1,070M OSRS.

I would highly appreciate impartial mediation from the forum mods and as I've mentioned previously, this report shouldn't be used to tarnish @CherryTree 's reputation, as he is a responsible service provider that owned up to his mistakes and willing to provide compensation for the losses incurred.

Thanks.

 

I came forward and told Maxed Cape there was an issue right from the get go and have been cooperative in trying to negotiate proper compensation. The death was an accident and I had no intent on doing so. In the last month, there haven’t been any instances where the “attack npc” option was selected to left click. Since it hadn’t been a setting that was changed, I didn’t check prior to beginning service for the day.

I typically play multiple (3+) accounts at a time so my sole focus is never fully on one account. Again, not being aware of the attack npc option changing, I wasn’t focused or looking out for the account to be in combat. A guard at the relleka course was on the starting spot for the agility course. Clicking either would lead to a red click, so I didn’t notice anything different and moved to the next account on my screen which needed action. By the time I moved back to this account, the death had occurred and the status was lost.

As maxed cape mentioned, I fully agree to repay the 400m payment for agility. However, we are having a disagreement as to how much is a fair compensation for the account. I have offered to rebuild the account which they respectfully declined as they did not wish to wait. They suggested full payment of what it would cost to rebuild (~1b according to some other service providers) which I do not agree with as I feel it is quite high given the account. It does have some good stats and was lucky with a couple of pets. But knowing a little bit about the typical account values, service to create an account =/= an accounts value.

I suggested 3-400m for the account + 400m paid back for the agility service. I do not wish to keep the account, I have no use for it.

Again, I take blame, it was my fault and I was on the account at the time of death. I appreciate the professionalism from my customer as I know this is a frustrating time for them.

 

@Maxed_Cape @CherryTree
Thanks for approaching this reasonably; I know situations like this are frustrating.

That said, you don't seem too far off on compensation amounts. Are you guys able to agree to a final value?

 

@Superfluous as of right now, we are about 600m off from each other. We were unable to come to a resolution so this thread was created to help sort it out. I believe @Maxed_Cape was in contact with @video and @BlackBlasses to help come to a final number for a restitution.

 

As stated, I came up with my compensation value inquiring with over 5 different premium service providers via Sythe. The quotes to retrieve all the items, stats (bar agility), quests etc. would cost around the bracket of 900-1.1B.

This equates to human hours played, it does not equate to accounts with similar progression as firstly, account trading is never practical (recovery risks), the account was a HCIM as well as these were my personal/private hours spent grinding on the account, which I would reasonably equate to the gp/xp rates provided by the few members I inquired with, which if I were to restart a new HCIM, this would be the cost of returning the account to its original state.

Although, I have mentioned, I have no intentions on creating a new HCIM at present as I spent so much time and effort on the account lost as its demoralized my motivation for it.

I stand firm at my estimation, as I've provided proof of different service provider quotes. Cherry's compensation amount of 400M would barely cover the cost of retrieving my mining level, not to mention the rest of the progress done on the account.

Hence, I politely ask if one of the admins/mods could shed some light on the discussion.

I will impartially agree with any intuitions any of the mods may clue in with and I understand that Cherry made a mistake, however, I was never formally promoted to keep this setting turned to hidden everytime Cherry logged in. For this reason, I believe he is responsible for the death.

Regards.

 

@Maxed_Cape @CherryTree
Sorry, I misunderstood your offers as 800m vs 1,070m. I'll speak with other staff and try to arrive at a fair value.

 

@Superfluous - The compensation is separate to the order refund.

Cherry is offering 400M for the progress lost on the HCIM.

But my suggestion was based upon quotes by service providers which quoted 900M-1.1B to recover the remaining progresses (excluding agility)

 

@Maxed_Cape @CherryTree
Our decision is as follows:
1. The agility training should be refunded in full (seems like you both agree about this)
2. 400m is fair compensation for @CherryTree losing the account's HCIM status

Basically, the account is still valuable without its HCIM status. It is not as valuable, but it still has value. Whether it's still valuable to its owner is a separate question; if @Maxed_Cape would prefer to sell the account than keep it with its now-lesser status he is welcome to do that.

tl;dr - The account may be worth 1b, but it's not worthless without its HCIM status; a 40% hit in value (thus 400m) seems reasonable.

 

Our decision is as follows:
1. The agility training should be refunded in full (seems like you both agree about this)
2. 400m is fair compensation for @CherryTree losing the account's HCIM status

Basically, the account is still valuable without its HCIM status. It is not as valuable, but it still has value. Whether it's still valuable to its owner is a separate question; if @Maxed_Cape would prefer to sell the account than keep it with its now-lesser status he is welcome to do that.

tl;dr - The account may be worth 1b, but it's not worthless without its HCIM status; a 40% hit in value (thus 400m) seems reasonable.[/QUOTE]

I made it apparent to Cherry that the HCIM status is the sole reason why I play on the account, if it were lost, the account might as well have never existed. I know how its like to sell accounts, they never get fair prices and 9/10 of the time they are recovered so there isn't much of a market for it as people are very aware of the risks. That being said I wouldn't want to waste my time listing the account and hoping someone will buy it because I know it won't happen. This is why I mentioned since Cherry is a premium service provider he would have more use for the account.

Aside from that, I still believe 400M isn't enough as far as compensation is concerned. If we put it into perspective, 400M is the price I paid for one 99 on the account. I had the mining level close to 94, all hand trained by myself on a HCIM, a total xp of 20M grinded by myself using HCIM strategies, which are much longer and require much more effort than traditional training, as well as getting to step 600 from the excel HCIM guide I linked above.

I think its fair if the compensation reflects somewhat the prices provided by other service providers for all the items, quests, levels lost as this would at least compensate my time wasted on the account due to the death, as mentioned, the account is shares no value to myself any longer as I do not intent on playing on a normal iron man account.

At the end of the day, his mistake ruined and wasted all my time and efforts on the account. I do not want to try and sell the account. I simply want the compensation to reflect the effort I spent on the account matched by the quotes generated by the lowest gp/xp rates / item and quest quotes that other service providers would provide to bring the account to its place prior to the death.

Also I'd like to add that if I were to select compensation via making a new HCIM, this process would take far too much time, as I've mentioned before, I wasn't happy with Cherry's promise that wasn't even close to being met, which was one of the primary reasons I chose Cherry for the order, stating it would take 1 month to complete but not even half the xp necessary for the order to complete had been done over 1 month passing the payment date.

All considered, I would politely request if perhaps I could have another individuals insight on the discussion of fair compensation, as I am still dissatisfied, understandably.

 

I appreciate the decision from the team. I’m sorry that we were unable to resolve the matter privately.

@Maxed_Cape I know you may not be happy with the result. I believe we were both somewhat in agreement that we would go with what the admins said, despite the outcome.

 

Furthermore, the account had 1 years membership on it, the account is useless to me and I won't be playing it so I therefore believe that should be included into the compensation. I think if we want to account for the account still being useful, it should be cherry's responsibility to sell the account, I'd be happy to provide all the recoveries (e.g. creation IP etc.).

 

To echo Andy's comments, "useless to you" is not the same as "worthless on the open market." The account still has value - and its membership is still valuable - despite it not being as subjectively valuable as you may have hoped.

And to wrap things up, we're really not trying to screw you here. The number staff arrived at was somewhat less generous than the 400m value @CherryTree is offering as compensation. Obviously that doesn't replace the time and effort that went into you creating your account. No amount of gold will do that. Our job is to try to impartially help users resolve disputes, and 400m + a full refund for the agility order is where we're drawing that line here.