WTF! i DO have membership?!

[Wub to craft]

Hey everyone, I went to log on this morning and it says Subscription Active, but when I try to log into a members world it says I need a members account.. I went to "upgrade your account" and get membership, but it says you already have an active subscription and won't let me upgrade it..

Help please? :S

 

[Libbie]

Have you tried posting in technical/billing* support on the RSOF? Im sure they can fix it for you

 

[Brendan]

I've had that issue before. Asked for help in the RuneScape forums with Billing Support, but the issue had already solved itself before anyone replied. I just tried again something like 1-2 hours after and it was fine.

 

[bloodymager]

Also check to see if you have any messages in your Rs inbox.

 

[MrWuwk]

Is your membership exp close?

 

[nodnarbusn]

I suggest contacting jagex at [email protected] thats the ONLY way i have gotten in contact with them at all. My account was recently frozen because some prick charged back an upgrade.. since when the upgrade happened i had gotten a subscription so i now have an active subscription on a frozen account, needless to say im pissed.. canceled my subscription and had a really shitty back and forth between mods on there. I havent played real rs for a week im considering quitting altogether not because of the update but because of the shitty customer service, lack of communication and overall being extremely dissatisfied with them as a whole . They are holding my account ransom for 180 "jcoins" 19.99 ..... hope you have a better experience than i did, they are real money grubbing cocksuckers there so i doubt you will. If not you should join zarpor its a pretty shweeet private server that doesnt REVOLVE around pking like a shitty spawn server. GL

 

[Zerkerfist]

Definitely a billing issue. You can contact the Jagex billing department through the e-mails provided above, or you can visit this section of the Runescape Forums as an alternative: http://services.runescape.com/m=forum/sl=0/forums.ws?291,292

I am going to close this thread now as I think you have enough information