Dear Stephen,
As per our rules each account should only be used by one person and as you are not the original owner of the account, I’m sorry to say that we have no choice but to leave the account in the hands of the original account owner. I’m sorry to say that the payment of membership on an account does not entitle you to ownership of the account, it only serves as proof that you have had access to the account.
Please also be aware that we have cleaned the account so that all information not set by the original owner of the account has now been removed, as such this the information which has been removed will no longer be able to be used in order to recover access to the account.
If you have purchased the account then you will need to contact the website in question directly in order to discuss the issue. Jagex is not linked to these websites in any way and therefore have no control over any interaction you may have had with them. However if you have purchased the account and can provide us with the relevant details regarding your purchase, I will pass the details to our specialised department who will look to take relevant action against the website in question.
Please be assured that I empathise with your current situation and wish there was more we could do, however it would be unfair on the original owner of the account to allow you access to the account.
You are of course more than welcome to create a new account with which to continue your RuneScape adventure. However before doing so I would politely suggest you take some time to read our Rules in order to ensure this type of situation does not occur again in the future.
I hope I was able to answer your query however should you have any further questions, please feel free to contact us again via this email address.
Kind regards,
Mod Daniel C
Community Safety Team