What should I do......

Hey there about 2 months ago my account was hacked by a keylogging virus. I was stupid and downloaded a file off youtube and my account and email was taken. After a while a was able to get my email back but jagex doesn't care at all in getting my account back. I have wrote multiple emails and message tickets on there website with no responds. Is there any other way to try to recover my account or is the only way to play this game again is to restart...... which i say fuck that!!