I'm reading this post and I seriously can't believe a site is giving so much run around... I work at a Wendy's... if you call and say you didn't get a burger... we give you the damn burger! If you call and say you didn't get the burger and you want your money back, we give you the damn money back! Business is a simple thing... He didn't get his product because you gave him a payment option that supposedly wasn't allowed to be used and then told him to pay a different way while still holding his money?... I don't think so... Give the guy his damn money and say thank you for your understanding in the matter, "regards" ya stupid b*tch.