dude it failed..
Dear Player,
Thank you for taking the time to write to us.
Following your email, the offence applied to your account has been reviewed by our specialist macro team who have confirmed that it was applied correctly. They have established that the offence took place and that there is no evidence that the account was hijacked at the time of the offence.
Regrettably it will not be possible to arrange for them to review the offence again in the future.
I am sure you will appreciate why we encourage a respectful and responsible environment for all our players. When players act otherwise it has a detrimental effect on the game and other players.
Please let me assure you that we conduct a thorough review process for all our appeals and do not take any decision lightly when deciding upon the future of an account.
When reviewing the appeal, we always fully consider all information held on our system. This helps us establish whether the account owner was in the control of the account at the time of the offence and understand the context in which the offence occurred.
If your account is at a point where you are unable to continue playing, you are always welcome to create a new account and make a fresh start.
Kind regards,
Mod Malkav
Player Support Team