Scenario 2: Jill has bought a new computer and after unpacking it and setting it up she rings the manufacturer’s helpdesk with a problem. Jill has connected her old printer to the new computer, the same way as her old computer, but it won’t print to it. She says she is okay with technology, but isn’t an IT expert.
After some probing Jill says that the printer is quite old, and that the drivers disk that came with it does not mention Windows 7 (what her new computer runs). Guide Jill through the problem using the 6-step cycle.
Step 1 – Identifying the problem
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Step 2 – Analyse Problem
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Step 3 – Identify Possible Solutions
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Step 4 – Select Possible Solution
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Step 5 – Implement (assessed later)
Step 6 – Evaluate
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After some probing Jill says that the printer is quite old, and that the drivers disk that came with it does not mention Windows 7 (what her new computer runs). Guide Jill through the problem using the 6-step cycle.
Step 1 – Identifying the problem
_____________________________________________________________________
_____________________________________________________________________
Step 2 – Analyse Problem
____________________________________________________________
_____________________________________________________________
Step 3 – Identify Possible Solutions
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬____________________________________________________________________
____________________________________________________________________
Step 4 – Select Possible Solution
____________________________________________________________________
____________________________________________________________________
Step 5 – Implement (assessed later)
Step 6 – Evaluate
_________________________________________________________________
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