Thoughts and help.

[Lord LaLa]

Right, basically i bought an item off a website for neopets which i thought would have been sent to the account yesterday. I never received the item then, and earlier today the website i bought the item off seemed to have been shut down so i opened a dispute through paypal but now the website seems to be back up. Their "live chat" is offline and ive had no response to either the dispute, or the original email i sent to them this morning before the website seemed to have went offline.

Wondering what i should do, whether to escalate my dispute on paypal to a claim, or wait it out till Monday.

 

Wait, you have 45 days to escalate the dispute anyways.

 

[Egu]

I agree. I think that you should wait, and if the transaction hasn't gone through, then simply do your business.

 

[Lord LaLa]

thanks might give it till the middle of next week and then escalate my claim. I think if their live customer service is offline constantly till Wednesday next week then it will start to seem fishy.

 

[DMR]

Are they a trusted site and are they known to deliver? If yes, don't worry too much as there might be an issue with the site's servers. Wait it out till a little later as you have 45 days to post a dispute. Do some review on the site and see people's satisfaction. That should give you relief of whether they're scamming you or a error occurred regarding their servers.

 

[Revolight]

Neopets seems trusted (they have been around for awhile), so I would just wait it out.

 

[Lord LaLa]

its not neopets itself, its a separate site selling neopoints, items e.t.c. The site was down earlier, and is down again. Ive emailed the sales team and have had no response either.

I already opened a dispute earlier today when the site went down the first time, but im giving them till next Saturday to either refund in full before i escalate my dispute into a claim.

Just pissed me off, think from now on im going to use this site for neopets as well, as ive given my old acc to my lil sis who i wanted to surprise with the item tomorrow after she gets back from her dads but it doesn't seem likely now.