I Do Not have the pictures of the text chat unfortunately this user banned me from his chat. Ask him to provide all logs I have several pictures taken from my phone.
Failed to deliver my gold in over 3 hours before I then had to take my daughter on a field trip, only to return and be treated bad by customer service. I never cussed at the worker of course I was upset but was not out of place at all.
At the end of the day this company/person decided to accept my payment with out the product that was being purchased. If I was to do this I would be banned for scamming. If they knew their supplier was offline and they had no means to deliver gold they should have turned their payment acceptance off, never should a person be allowed to accept my payment and not know when they are going to be able to supply what was purchased. I bought from this company, not your supplier, the responsibility is on you to deliver my product, not your supplier. I then ask for a refund only to be told its 3 am and they will refund tomorrow. So now not only did I not receive what I paid a lot of money for, now this company also believes it has the right to tell me when they will send MY money back to me because they failed to deliver a product. The sad thing is they made a website and will eventually deliver so normal trade practices don't apply to them, and this will just be ignored. But to any future customers I advise you do not purchase here if you want a person to person experience. This company treats customers as if they are junkies looking for a score. I will provide 24 hours for the refund to be initiated before I am forced to call the appropriate authorities. Accepting a payment when you do not have the means to deliver should never be accepted no matter how "trusted" someone is.
Edit:I would post the screen shots but unfortunately I was banned from their chat because being upset someone has your money is now a reason to ban someone. I would also like a transcript of that text. That is also a problem is that independent sites have their own moderation on who can talk to them, therefore there are no set policies and no chain of command for instances like this, I am just powerless to their almighty ban. Maybe it just was bad timing, but this should have been prevented, or at least attempted to rectify. After waiting 3 hours and asking why it was taking so long the response I receive was "dw you get bonus", then banned when I am not satisfied with their response.
http://prntscr.com/m62zmr
Not to mention they violated their own terms of service, and made no attempt to rectify their error, this type of trade practice would never be accepted in normal society nor should it be accepted here. They also told me it was 3 am and they were leaving soon, also another violation of the same term of service, which clearly states 24/7 support. The fact that people such as this are allowed to continue to operate like this just shows how powerless the customer truly is on this website. This type of stuff should not be allowed to happen and should be punished upon occurring, but this person will just continue selling and nothing will be done about a customers bad experience, the blame will just be placed on me. This is a big reason people don't join or stay in sythe community because if you don't have a website or 20k vouches you are treated as if you don't belong no matter how much money you've spent/received from the sythe community. The power always lies with the customer, unfortunately the staff always back the seller in this community, dismissing customer worries as "impatient" or "suspicious". If Salt Vendor would like to send me $250 of his own money I will refund to him tomorrow no worries since this is now how trade is done in 2019.
Please explain to me how he has the right to hold my money for over 24 hours and not produce or even attempt to contact me.
The user has again banned me from his website chat and refused to respond, I have the screenshot this time proving nothing malicious or hateful was said. I was denied a refund at 7-8pm last night and told by the chat that it was 3 am and I would have to wait until tomorrow. This shows intent because the worker lied about the time. This is now a scam. I have the picture of the second time i was banned proving i did nothing their logs should he provided and show where this workee told me it was 3 am 7 hours ago so that he didnt jave to refund me.
Wether or not a refund does indeed happen in this case is not enough. This user accepted my money, failed to deliver what I ordered, and then proceeded to lie so he didn't have to send a refund. Which part of that is not a scam. Just because its becoming public and he got caught lying and will refund does not change his actions.
So in short, I ordered 250m. The user told me give him 30 min, so I did. I came back an hour or so later to be told hes still not on. One hour turned into 3 and I still didn't have my gold, but I had to leave. When I came back the user said he was ready but id have to wait until he completed another order. When I asked if it was placed before mine, he got upset and this led to me wanting a refund to which he replied it was 3 am and they were about to close. I then join 7 hours later and ask about my refund nd was told it was 4 am and I would receive "When available". Intent is 90% of the law and the intent here was very clear to keep my money, no other way to put it, you can sugar coat it but they had the option to refund or not and chose not to refund me.
Failed to deliver my gold in over 3 hours before I then had to take my daughter on a field trip, only to return and be treated bad by customer service. I never cussed at the worker of course I was upset but was not out of place at all.
At the end of the day this company/person decided to accept my payment with out the product that was being purchased. If I was to do this I would be banned for scamming. If they knew their supplier was offline and they had no means to deliver gold they should have turned their payment acceptance off, never should a person be allowed to accept my payment and not know when they are going to be able to supply what was purchased. I bought from this company, not your supplier, the responsibility is on you to deliver my product, not your supplier. I then ask for a refund only to be told its 3 am and they will refund tomorrow. So now not only did I not receive what I paid a lot of money for, now this company also believes it has the right to tell me when they will send MY money back to me because they failed to deliver a product. The sad thing is they made a website and will eventually deliver so normal trade practices don't apply to them, and this will just be ignored. But to any future customers I advise you do not purchase here if you want a person to person experience. This company treats customers as if they are junkies looking for a score. I will provide 24 hours for the refund to be initiated before I am forced to call the appropriate authorities. Accepting a payment when you do not have the means to deliver should never be accepted no matter how "trusted" someone is.
Edit:I would post the screen shots but unfortunately I was banned from their chat because being upset someone has your money is now a reason to ban someone. I would also like a transcript of that text. That is also a problem is that independent sites have their own moderation on who can talk to them, therefore there are no set policies and no chain of command for instances like this, I am just powerless to their almighty ban. Maybe it just was bad timing, but this should have been prevented, or at least attempted to rectify. After waiting 3 hours and asking why it was taking so long the response I receive was "dw you get bonus", then banned when I am not satisfied with their response.
http://prntscr.com/m62zmr
Not to mention they violated their own terms of service, and made no attempt to rectify their error, this type of trade practice would never be accepted in normal society nor should it be accepted here. They also told me it was 3 am and they were leaving soon, also another violation of the same term of service, which clearly states 24/7 support. The fact that people such as this are allowed to continue to operate like this just shows how powerless the customer truly is on this website. This type of stuff should not be allowed to happen and should be punished upon occurring, but this person will just continue selling and nothing will be done about a customers bad experience, the blame will just be placed on me. This is a big reason people don't join or stay in sythe community because if you don't have a website or 20k vouches you are treated as if you don't belong no matter how much money you've spent/received from the sythe community. The power always lies with the customer, unfortunately the staff always back the seller in this community, dismissing customer worries as "impatient" or "suspicious". If Salt Vendor would like to send me $250 of his own money I will refund to him tomorrow no worries since this is now how trade is done in 2019.
Please explain to me how he has the right to hold my money for over 24 hours and not produce or even attempt to contact me.
The user has again banned me from his website chat and refused to respond, I have the screenshot this time proving nothing malicious or hateful was said. I was denied a refund at 7-8pm last night and told by the chat that it was 3 am and I would have to wait until tomorrow. This shows intent because the worker lied about the time. This is now a scam. I have the picture of the second time i was banned proving i did nothing their logs should he provided and show where this workee told me it was 3 am 7 hours ago so that he didnt jave to refund me.
Wether or not a refund does indeed happen in this case is not enough. This user accepted my money, failed to deliver what I ordered, and then proceeded to lie so he didn't have to send a refund. Which part of that is not a scam. Just because its becoming public and he got caught lying and will refund does not change his actions.
So in short, I ordered 250m. The user told me give him 30 min, so I did. I came back an hour or so later to be told hes still not on. One hour turned into 3 and I still didn't have my gold, but I had to leave. When I came back the user said he was ready but id have to wait until he completed another order. When I asked if it was placed before mine, he got upset and this led to me wanting a refund to which he replied it was 3 am and they were about to close. I then join 7 hours later and ask about my refund nd was told it was 4 am and I would receive "When available". Intent is 90% of the law and the intent here was very clear to keep my money, no other way to put it, you can sugar coat it but they had the option to refund or not and chose not to refund me.
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