What country did you buy them from?
Make sure to set them to the country you bought them from.
Does it say the actual pin? like you get messages saying
''This is the message 1 out of 5''
''this is the message 2 out of 5''
and so on?
and after 5 you get an message saying ''here is your pin %%%%%%. thank you for using surfpin'' or something like that?
Then enter the pin in the surfpin window i could do it for you through team viewer if you would like, but I'm sure you wouldn't trust me.

