Strange Issue

[basmith]

Has anyone ever had the issue where they can't log into their account?

I can successfully change the password to the account through Account Recovery, but the new password doesn't work.

After attempting to get any kind of response from JaGeX (their support really is terrible) they simply told me the account was banned. But if the account was banned, I would still be able to log into the website to view the account status right?

Has anyone experienced a ban where they simply delete the account to the point where you can't even log into the website?

The weird part is, I wasn't even botting on the account :-/

 

If your account was banned, it would've told you the account was disabled when you entered the new password.

 

[basmith]

I've had several accounts banned before so I know the process all too well. I feel like in this case, my account glitched out and they don't know what went wrong so they're just saying ban.

It's very odd indeed.

For example as well, I tried to contact the twitter support about it (it's their most rapid support response style) and the guys there told me it was because my account was banned. I then had to inform them that they didn't even know my account name yet. Haha biggest fucking retards.

 

I've had several accounts banned before so I know the process all too well. I feel like in this case, my account glitched out and they don't know what went wrong so they're just saying ban.

It's very odd indeed.

For example as well, I tried to contact the twitter support about it (it's their most rapid support response style) and the guys there told me it was because my account was banned. I then had to inform them that they didn't even know my account name yet. Haha biggest fucking retards.

This sounds like a username/password problem. Try changing your password again by the recovery process, and make sure it is 100% correct.

 

[basmith]

That is almost offensive haha. Trust me I have tried the password change, several times.

It says its successful in changing the password but the new password (nor old) doesn't work.

The account was deleted. They fucked something up and there's no way of me actually being able to make any progress on fixing it because their support it completely broken.

Good times.

 

Not trying to be offensive. Most people forget the passwords they set.

When was the last time you logged on the account?

 

[basmith]

Maybe 2 days prior. My mate just started playing again so I decided to jump on. Literally ~2k experience gained over the last 9 months.

 

Your situation is definitely an odd one.

Have you tried contacting Jagex through their ticket support on the forums? The second option would be to contact them at [email protected] about the issue. These are the two fastest ways (not counting twitter) to get a valid answer from Jagex.

 

[basmith]

Ah yeah I forgot about the ole parents email. I thought they started ignoring those.

I have tried forums. And every other support method for that matter. You feel as though your either talking to a brick wall, or a 3 year old.

The only response I have got is them telling me I'm banned. I know I shouldn't be banned on that account, and I know what a banned account looks like. I wish they would just understand it's something different. Quite annoying.

 

A lot of players are unaware of the email, so the employees under email management for that specific address is able to contact all users at an appropriate rate. Just explain to them the trouble you've went through trying to get a practical answer. Good luck.

 

[basmith]

So now I've seen 1 other person on official forums with the problem.

Seen around 3 over at tribot.

Another thing to note, when you do the password recovery, the automated email says "Hello Character Name Unavailable".

Edit:

Finally found out the issue, I managed to get the information off a random person on the forums. Good work support team right?

The truth is the account will have been banned but the ban process has glitched.
Instead of showing you as banned and you being able to log in and check your offences page, the name has glitched meaning you cannot log in at all.

The reason the JMods are not replying is because they can see the ban and their standard response with emails about banned accounts is to not respond.

This name glitch on ban has been happening to some accounts (not all banned accounts) for over a year. It's time Jagex fixed it.

 

[darkfalllover]

you can check account statue in website,it will show banned!!!