Storm - Burak (Abusive Ban)

[RickyDactyl]

Scammer's profile link:
buracc

Amount scammed:
350+ euro

Discord ID + Unique Discord ID:
135851218546327562
bruak

Proof that it's their Discord:
imgur.com

Explanation of the trade:
Paid 350 euro + (20% tax for 420 euro total) for 99x instances of LIFETIME 07 tutorial island
Paid 15 euro access fee for the month

How they scammed:
Banned me from their discord/website/client unfairly because he got frustrated.
imgur.com

Terms of Service that was agreed to:
No-where in their TOS does it state I would be banned for answering a question.
imgur.com

Other relevant trade screenshots:

 

@RickyDactyl Do you still have access to the actual client for what you paid for?

 

[RickyDactyl]

@RickyDactyl Do you still have access to the actual client for what you paid for?

Hi, they link them all together afaik, if I try to go to the website to manage my subscription it states "You are not allowed to login." this will PERMANENTLY lock me out of using my lifetime instances once the last week or two of this months subscription runs out.
imgur.com

Just launched Runelite manually into Storm, I DO NOT have access to any plugins it stays stuck with "Plugins are loading" for over 5-10 minutes, I have restarted a couple of times to ensure it wasn't an error.
imgur.com

 

@buracc You will need to assist here.

 

https://i.imgur.com/pygc3El.png
https://i.imgur.com/ujATh4Z.png
https://i.imgur.com/wTBA5dV.png

All of your paid subscriptions expired, except the lifetime one you paid for.

You may contact the script developer to settle a refund (discord id: 1313258865428664423) (as per our tos)

https://i.imgur.com/cSSe1eZ.png
You were banned from the platform for being disrespectful to staff. I prefer to have customers that are respectful on my platform.

 

[Vince12]

Ricky, add me on Discord and I’ll arrange the refund with the plugin developer.

Vince.1
118768929962328065

 

[Vince12]

Tried to resolve this amicably with Ricky and unbanned him from Storm. He has instead requested a refund.

As per our ToS, we don’t have to provide a refund, however I offered 50% as a gesture of goodwill. This would be refunded to the payment source, which I believe in this case was debit/credit card.

The customer doesn’t wish to accept this and would like Sythe to come to a verdict.

 

[Vince12]

To note also, the reason for the ban was because the customer was frustrated that their 3rd party product wasn’t working with Storm. This wasn’t a defect or issue with Storm, but the other provider.

The customer voiced their opinion towards staff, which was rather disrespectful, and ultimately the reason for their ban.

EDIT: Storm | Premium RuneLite Plugins

As per our ToS, which the customer agreed to upon making their purchase. This cannot be skipped, it has a check-box which is required to be clicked.

- The customer breached our Community Guidelines by being disrespectful towards staff, which is a direct violation of our Terms of Service.
- Our Payment Terms clearly state that accounts suspended or banned for violations are not eligible for refunds.
- All payments are non-refundable except where specifically outlined in our Legal Terms.
- Despite having no legal obligation to issue a refund in this case, we offered the customer a 50% goodwill refund.
- Attempts were made to resolve amicably with the customer so they could be unbanned, but opted for the Sythe approach instead.

 

[RickyDactyl]

Sorry I will not take a 50% loss (175-210) euro loss as a pity payment because Burak crashed out, you said it yourself (imgur.com) he had an emotional moment "The amount of tickets we’ve had on the subject obviously took its toll with your message", Customers being frustrated with something breaking is NOT a reason to ban me. You are staff you are meant to uphold better standards. I will take a full refund please, I will also not remove the post (imgur.com)

To note also, the reason for the ban was because the customer was frustrated that their 3rd party product wasn’t working with Storm. This wasn’t a defect or issue with Storm, but the other provider.

The customer voiced their opinion towards staff, which was rather disrespectful, and ultimately the reason for their ban.

EDIT: Storm | Premium RuneLite Plugins

As per our ToS, which the customer agreed to upon making their purchase. This cannot be skipped, it has a check-box which is required to be clicked.

- The customer breached our Community Guidelines by being disrespectful towards staff, which is a direct violation of our Terms of Service.
- Our Payment Terms clearly state that accounts suspended or banned for violations are not eligible for refunds.
- All payments are non-refundable except where specifically outlined in our Legal Terms.
- Despite having no legal obligation to issue a refund in this case, we offered the customer a 50% goodwill refund.
- Attempts were made to resolve amicably with the customer so they could be unbanned, but opted for the Sythe approach instead.

 

[Vince12]

We are upholding better standards, by removing toxic members from our community. Maybe if you can learn to respect others, you can come back some day?

You're human, as are we. We don't appreciate abuse because your third party service isn't compatible with our client. If it was a defect with our client, we'd be more understanding, but it isn't.

I also never said it was an emotional moment - That's a complete twist of words.

You won't be receiving a full refund from us. I've outlined the key points of our Terms of Service, which you agreed to upon purchase.

50% is more than reasonable for a plugin which you have launched over 5,000 times (as per our activity logs), and had for several months.

 

[Vince12]

May as well upload the rest of the conversation, no need to crop little parts.

Screenshot

 

[Vince12]

Screenshot of the activity logs.

You'll notice that 10 results are displayed per page, and there's 1221 pages.

This session log data shows the previous 2 weeks and are then deleted for the sake of server capacity.

EDIT: Times will be shown out of sync slightly, due to when the customer opened the client, and the time that they actually enabled that specific plugin.

 

@buracc / @Vince12 / @RickyDactyl


Please provide the entire transcript/conversation surrounding this

 

@buracc / @Vince12

 

@buracc / @Vince12

 

[Vince12]

I’m out of office at the moment.

Be back Friday

 

@buracc / @Vince12

 

[Vince12]

I have sent a private DM with a link to the ticket.

You'll notice no messages from Ricky are shown in the ticket. This is due to the functionality of Carlbot, and that it deletes all messages from the banned user, including messages within tickets. As Ricky was banned, and then the ticket was closed, it doesn't show any of Ricky's messages. However, it should show their attitude towards us within the ticket from our responses alone.

The deleted messages when a user is banned by Carlbot, does not shown within modlogs nor Audit Log.

 

Thanks for all parties patience - this was reviewed amongst staff.

Please provide a full refund for the lifetime script that he no longer has access to due to being removed.

While you are free to ban whoever you like if this starts to impact any purchases & access to said purchases this would then become a problem. There's also no real disrespect/toxicity in the logs that were provided here & you can't really claim to be trying to clean up toxicity when you have a support staff member who reeks of toxicity.

Please let me know when the refund has been issued.

 

[RickyDactyl]

Can you put the refund on my LTC address please ty

ltc1qknmax0hqsk3t0457rrnspl3q5y77t8ga37u8xf