smashed phone, cant access authenticator

drimble_irl · Feb 5, 2019

Hey, so my sythe name is Drimble

I smashed my phone a little while ago and got a new one and didn't think anything of it as I haven't been active here lately. but I went to log in today and cant cuz old phone had my authenticator so idunno what im suppose to do.

I have my old auth backup code written down but cant login with it.

Thanks for any help

Sun · Feb 6, 2019

Hi Drimble.

First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:

Post from a home IP

Recovery phone number*

Current email address

Skype/Discord used in the past or present**

If you have donated directly through PayPal;

Transaction date and amount

PayPal email

NOTES:
*Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

**Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.
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Gen · Mar 11, 2019

No response.

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smashed phone, cant access authenticator

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Sun Yankiee

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smashed phone, cant access authenticator

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drimble_irl Guest

Sun Yankiee

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