@Sentry @Ghast @Sellerman

In response to:
http://www.sythe.org/report-scammer...-related-mardoude-refusal-complete-boost.html
&
http://www.sythe.org/report-scammer/1894780-directed-sellerman.html




1. http://i.imgur.com/ydiYfid.png

Should have been over right here as the mod's first response was directly relating to what sentry said earlier about accepting it at 49 LP.


2. It seems this part was completely over looked. http://i.imgur.com/J2GAD58.png Self explanitory he agrees to the TOS which includes "NO Refunds" as well as "Requiring the LP gains listed" to provide our service. Shown here: http://i.imgur.com/Bf1JX2H.png
Let's go with 16 LP gain minimum for his benefit. Either way he does not meet that.


3. One more point at the no refunds. Regardless of whether or not he was informed of low lp gains, we would have given him two options (as we don't do refunds)

First option would be for us to just stop the boost. (As he did not meet the requirements)
Second option would be for us to boost him with the knowledge of him gaining 13-18 LP (We did this assuming this is what he would have wanted and actually gave him 81.66% = 49/60 LP)

Math time:

He says 16-20 (which turns out to Average of 18)
He gets 13-18 (13,13,14,18,17 = Average of 15)

Woah... convenient how what he actually received (49/60 = 81.66%) falls between (13/16 = 81.25%) and (18/20 = 90%) Average of (15/18 = 83.33%)

****Important part****
4. Chat logs upon contact
http://i.imgur.com/WYmBoR5.png
http://i.imgur.com/YfoTyKA.png
(Skype matches order form)

He says it is indeed him who agreed to my TOS that stated "NO refunds" as well as "Must have required LP gains"
He says my TOS (To which he WILLINGLY agreed) are irrelevant.

I will never boost a client without them filling out my order form (either via skype or on sythe) and agreeing to TOS.
I don't make my clients fill out an order form for no reason.
It is made EXACTLY in case of situations such as this and has been going completely fine until now.

http://i.imgur.com/J2GAD58.png

 

http://puu.sh/l1wrL/5ec249c89e.jpg

Clearly your TOS is inconsistent, and something as ridiculous as that will not be enforced here.

Let me just lay out the facts so we can all come to a better understanding of the situation.

1. You could not complete the service.
2. The service was completed by someone else.
3. There is no longer a service to complete.

Since there is no service to complete, a partial refund is in order.

$6.50 is to be refunded to Sentry.

 

@Ghast
Hello, we do not make people agree to our TOS, they choose to willingly.
If these need to be changed we can make that so, however agreeing to the ones that were listed and asking for a refund is stupid.

You may be correct about one part being ridiculous, but its ridiculous to say there is no service to be completed when what was paid for is indeed completed. (The 49 LP = 81.66%)
Instead of nitpicking on that one faulty part I'd like feedback regarding my effort of proving the math regarding LP gains and such that was completely overlooked. We would have gladly boosted him to 60 LP if the info he provided was correct or if he had paid extra.

I'd really appreciate comments regarding ALL four of my listed points.

RS logic of our issue, maybe this will making it more understandable through my view:
Asking for 50-60 Attack (EG: 10K EXP) but having only 45 Attack to start with and then making a dispute when we give them the 10K EXP, ridiculous am I right.

@SellerMan
Most likely will end up having to refund him but I'd like SellerMan to view at my new response once as he may share opinions being a fellow booster and such. A proper response to ALL 4 of my points would be ideal.

Thanks in advance and sorry about dragging this on for so long!

 

As I pointed out before, your TOS is inconsistent with what you're saying. On one hand you claim that your TOS says no refunds, but in the screenshot I provided, it shows that you do allow refunds, just with probable cause, e.g., not being able to complete the service for any reason.

We also don't enforce TOS' that allow for users to get scammed.

When did you realize he did not qualify for the service?
Do you or your workers not check the division to verify the order form before starting the service?
Did Sentry agree to you altering the order?

With this logic, you shouldn't have started the order in the first place without discussing the reconditioning of the order with the customer.

The order may have been wrong, but you accepted it.

Both of you are in the wrong here, and since there is no error to fix, or meet halfway as the order has been completed by someone else, there is nothing left for you to do except refund Sentry the difference in LP which comes out to being $6.50.

 

Hello, I guess you're right. My booster was doing the work while I was offline, he did what he thought was right which was to finish up partially. He did message me about this after the first game but continued regardless as I did not respond.

Refund sent to Sentry, you may want him to confirm this, or I can link a screenshot or something upon request.

Sorry about wasting so much time.

 

It's all good. I'll wait for Sentry to confirm that the payment was sent and received on his end.

 

http://www.sythe.org/15225507-post11.html

/resolved