sarahenglement123

I'm going to skip over the drivel and point out, the PIN argument couldn't be any more relevant. If you had the email to the account, you would not have had to email support to have it changed. It's as simple as sending a forgotten PIN request to your email, and getting it - much like password retrieval.

Here's the thing. I am the customer, and not once have you looked at this from my point of view. Not once. You automatically assumed that it was me, which was evident when you asked me multiple times if I was "sure" and "positive" that I hadn't accessed the account. You accused ME of scamming you, especially after I asked for a full refund and threatened to escalate the matter.

I will reiterate this, again... you have the money. I have nothing! Stop turning this around on me, when I have done nothing wrong. You sold me a bunk account with an unsafe pet.

How could something that has been on an account for 10 years, is "PC safe", was moved to a shell, then put back on the original account where other pets were sold from, be safe? How is not having the email on the account safe? Having to email support themselves instead of requesting your PIN normally?

Your accusations ARE wild because you haven't done anything ethically sound, this includes trading and selling pets from the account you sold me. The account clearly wasn't secure else you would have had the email.

Refund me.

 

I had the email NAME, but not access. The email was probably purged years ago. Very few users have access to the original email on 10+ year old accounts, if any. Every time I try to see it from your point of view, I see that you and I are the only ones who don’t have the info, and since as I told you I never had access, you’re the only one who did. The pet was safe prior to me selling it to you. I offered you the pet and a partial refund already as that was the most fair in the situation, treating you as a customer, and you declined, the account continued to attempt to be accessed, and the pet got frozen.

How does me having the email make the account secure? Your logic confuses me. I did end up having it and presented it to Alice, which is proved in the screenshots I included (she wouldn’t have granted me access again if i didn’t have it) only for her to tell me the hacker ALSO had it, but I don’t get how having access to an email from 15 years ago makes an account secure. Almost any pet you buy on this site, if it’s on the original account, you won’t have access to that email. Ask anyone.

I’m not engaging in this ANYMORE. Mods should step in at some point and handle it.

 

At the bottom of the PIN page on Neo, there is this:

Did You Forget Your PIN?
Retrieve your PIN by email here. Note that you can only retrieve your PIN once per day.
To send your PIN to [email protected], click here.

To send to a different email, change the email connected with this account here.

---

Funny how you duck and dodge when I say something you can't lie your way out of.

You shouldn't have had to email support to get your PIN, had you had access to the email on the account.

You should have changed the email that was on the account to your own email to secure it.

Any cheater who has owned pets and accounts for years, knows this.

Now, I would like my refund, please.

 

For anyone who has been following up until this point, including mods, here is the thing:

This seller did not need to email support to get the PIN changed on the account. If in fact this was why she had an open ticket, it was unwarranted to do it this way as it brings heat to the account. As she said in my screenshots, "support should be a last resort."

There are two scenarios here: she didn't have whatever email was attached to the account at all, or she did not "know" that you could retrieve your PIN this way. Both scenarios point to negligent conduct, and ultimately a lack of security.

Since she has sold SO many pets, and probably knows these security systems well enough, the most likely scenario is that she didn't have the email on this account. That could have been the original email, or a different email. Either way, she did not have it.

My problem with this is that she told me that the pet was "highly secured." The pet was not "highly secured."

The fact that it was "hacked" so soon after I bought it is another indication that this pet was not all she cracked it up to be. I don't believe her one bit.

When things went wrong, I tried to help her by telling her how to secure it right away. She immediately blamed me instead of her own shortcomings. She has shown me, just through our chats, that she will do or say whatever to salvage a sale... even if "salvage" is the worst way to describe it.

Take note of the first few screenshots of my next post. This was never about me. This was about "her" and money. Period.

 

You missed the screenshots of me telling you the most fair course of action would be me still sending you the pet with a partial refund as well hopefully mods pull the full conversation soon!

 

Also, your statements about my character are not facts. I haven’t bashed your character in any way here, and never have. You are the one who started this thread so I defended myself. I have not bullied you or lied. I did reach out to my support system, just like you did, because that’s what people do when they’re stressed. Leave me as a person out of this and stick to your selective screenshots.

 

Also, to anyone still reading who knows ANYTHING about Neopets, they know that I would need the original email to recover the account from Alice when it was being hijacked.

Not sure where the mods are at this point. Hopefully they step in soon.

 

I've taken the time to omit out all of the personal information from our chat. At this point, I am unsure if anybody is going to look into this further so I am posting this to warn others.

Here is the first part of our chat, after I bought the Neopet.

http://imgur.com/a/dPQjXf2

These are the screenshots that followed afterwards. (They are a little out of order, sorry. I had to delete the last post because I had to cross some more stuff out)

http://imgur.com/a/GagCerP

And after this, the messages were much like the messages here so I haven't uploaded them. I can upload them if requested.

Since this happened, she has been reaching out to past customers to leave her more feedback, mentioning this in the messages, in an attempt to boost herself up more. If that doesn't spell out fishy, then I don't know what does.

As evidenced by everything that has happened here, she does not practice sound judgement, and has zero moral or ethical capacity when it comes to her customers.

She jumped right on me as soon as I started suspecting that what she was doing wasn't sound or right. I was trying to help HER because I knew that the account getting hacked was due to her own negligence.

She does not properly secure her pets.

She will not provide a full refund if something goes wrong.

She will lie, dance around the bush, and make excuses for her own practices.

She will blame you, try and defame your character, and bully you into compliance if you try to stand up to her.

I will admit that the chances of this happening are slim to none. But not all sellers act this way when the worst happens, and at this point I am confident enough that this wasn't a planned scam, but that she was trying anything at that point to salvage the sale.

 

Yes, they would need the original email. SOMETHING THAT YOU DID NOT GIVE ME. And yet you are still here, accusing me of scamming you.

You did not have access to the email account that was on the account. Your account was NOT SECURE.

Give me my refund. This is getting old.

 

By and by, I've provided all screenshots. I haven't left ANY OUT EXCEPT FOR THE PARTS ABOUT OUR PERSONAL LIVES.

 

Everyone who has read this thread already knows that you offered me a partial refund. That part is completely irrelevant.

It is what you have said, and failed to mention, the way that you have tried to reiterate what I have said, and the sketchy way that YOU handled the situation, that matters at this point. You are a liar, and a scam artist.

Give me my refund.

 

Funny how you manage to come on here and post so conveniently, as I was in the middle of making my case and fixing my mistakes to my post. Get out of here with that. I omitted so much personal information to protect the both of us, and had to delete my original post so as not to out you because I missed a few. At least I have integrity. Give me my refund or kick rocks.

 

“Funny how you manage to come on here and post so conveniently, as I was in the middle of making my case and fixing my mistakes tomy post.“


Dang girl how was I supposed to know you were still fixing it? You give me wayyy too much credit, i’m really not an evil mastermind I was just responding to what you said

 

I’ve tried reporting this several times so that mods can review it for us, but I really can’t keep up with this anymore. Apologies but this really will be my last post, regardless of anything else you say that makes me want to defend myself.

 

How am I supposed to feel? What the hell am I supposed to think, at this point. Everything you are doing seems calculated an uncaring and accusatory. I am out $125 and have every single right to feel the way that I feel, especially since I was completely unaware of what the hell was going on until you messaged me about it.

You still never answered about the email that was on the account itself, nor have you told WHY you emailed support "for the PIN."

If you were truly trying to defend yourself, you would have defended that.

 

Danced around the bush and avoided the question about the email associated with the account (not the original email) til the very end.

 

“Danced around the bush and avoided the question about the email associated with the account (not the original email) til the very end.”

Because you’re throwing so much at me I don’t even understand what you’re asking lol! The email was never changed on the actual account from the original, except when whoever access it that wasn’t me (after I gave you all the info) changed it to “[email protected]” I only messaged TNT from an email outside of the account bc the original one obviously couldn’t be accessed, and TNT only ever responds to tickets if they have all the necessary info on the account (listing old email)! The email on the side account had been changed (xxxxxxx###) by me at some point but not the one I sold you! You’re confusing the hell out of me, and i’m sure the mods will be confused too. I really really really can’t respond anymore, you’re coming out of left field with the majority of your accusations/questions/statements!

 

I'm throwing so much at you because NONE OF THIS MAKES SENSE and I am trying to figure it out.

But yeah, so the account wasn't "highly secured" as you said it was when I bought it from you, because you never changed the original email on the account.

Stop mentioning that part about "after you gave me all the info". I didn't do this. Get that through your head.

That could have been anybody, and they could have gotten the account by having the original email, emailed support, and then changed the email. Hell, it could have been the original owner at this point, who knows? Stop trying to put YOUR negligence on ME.

The point is, you never had the account secured since you didnt actually have access to the email that was associated with the account. You lied about it being secure, and you even said it was HIGHLY SECURED. That is not HIGHLY SECURED.

 

The email on the account should have been changed by you at some point. That is how you secure things. That is Neopets Cheating 101.

 

But yeah, so the account wasn't "highly secured" as you said it was when I bought it from you, because you never changed the original email on the account.

1. Not changing the email would actually make it highly secured for you, so that you could change it yourself and have knowledge of the old one as well. 2. If a seller changes the email on the account to a personal one, and doesn’t tell you the old one, then they can just submit a ticket at a later time and steal back the pet.