Hi everyone,
Just a quick update for you - especially as we have been seeing a number of posts from people asking how long it might take until all the appeals are dealt with.
We are now seeing the volume of appeals that are coming in dropping down to their more regular levels, but of course we still have a huge number to deal with as a result of the new offence system.
If the volume of work coming in remains fairly stable we predict that we should be on top of the appeal back log within 2 weeks.
This might sound like a long time, but bear in mind that the new offence system has generated about the same number of appeals that we get in about 7 weeks normally, and of course we still have all our regular things to deal with, such as password requests and offence reports.
We read all the appeals that are sent to us, and this can take a while - but we think it's important to give each appeal our full attention - so we hope you understand why it will take us some time to get back on top of things.
So our advice if you are waiting to hear the outcome of an offence appeal is please sit tight and bear with us - we know it's frustrating for you to wait, but we do have J Mods working 24 hours a day, 7 days a week to get through all the appeals we have waiting.
We will do our best to get people back into game - so please just give us a little time so that we can give every appeal a fair hearing and the best possible chance of success.
Thanks,
Steve