RuneHall scam for ~1500€

[martinluust]

Hello!

Scammer: RuneHall (https://runehall.com/)
Amount scammed: 18.4968 LTC (~1500€)
RuneHall account: martinluust
Discord ID: 1213898692420042813
Discord username: martin065951

You can find all of the screenshots related to this scam report from this Imgur post.

Shorter version:

I made a withdrawal on the 9th of February worth 18.4968 LTC (slightly over 1500€). Last night, patiently waiting for almost an entire month, I created a support ticket on RuneHall's Discord server. Instead of solving the problem, they ignored my support ticket and banned my account on RuneHall. When trying to log in to my RuneHall account, the error message now says, "You are banned from this site " with a smiley face. Everything indicates that RuneHall has scammed me.

Longer version:

RuneHall was recommended to me by one of their long-term members. He never had any problems with them, so he assumed it was safe for me to try it out, too. He never had to make any bigger withdrawals himself, though.

After creating the account on RuneHall, I didn't face any problems at first: the deposits were successful, bets went through, etc. The first problem occurred when I placed a bet that was tipped by a big local tipster on Blogabet (the biggest sports tipping platform). After logging in later that day, I realized that all of the bets were voided before the kick-off. A little later, I realized that RuneHall had forbidden me to bet on their site again (the maximum bet for any of the games was $0).

That being said, it didn't make sense for me to stay on this site anymore. Therefore, I made a withdrawal of 18.4968 LTC. I made a typo and saw that I had 0.18966 LTC still sitting on my account. I made a new request to withdraw the smaller amount, too. I now had two withdrawals pending. Both of them were made on the same day, on the 9th of February, almost a month ago.

The smaller withdrawal of 0.18966 LTC was confirmed within the first 15 minutes. It was successfully deposited to my crypto wallet. The bigger withdrawal of 18.4968 LTC was still pending yesterday, almost a month later. I never received it.

Having patiently waited for so long, I decided to learn how to contact the support. I ended up creating a Discord account. I created a ticket (#3854) and asked them when can I expect to receive my withdrawal. They hadn't responded to me by the morning. After trying to log in to my RuneHall account, I realized that my account was banned. The error message now said, "You are banned from this site " with a smiley face. The account wasn't banned before creating the support ticket last night. This means, that instead of solving the problem, they decided to ignore my support ticket and ban my RuneHall account.

A few hours ago I warned its community that RuneHall had scammed me. Firstly, one of the admins (Pedro) said that I was "abusing sports bets", a minute later he deleted all of my messages and timed me out for a week. I created a new Discord account to inform the community that RuneHall had blocked my original account from their server. The admins were offline for a good 40 minutes and the info spread throughout the community, plenty of them showing support and asking questions in the DMs. The second account was banned from the Discord server shortly after one of the admins came back online.

As you can see from the screenshots, Pedro (one of the admins) is accusing me of "abusing sports bets". Is following tipsters and playing along with their tips really forbidden? If so, then that's the only reason they could ever void my bets for this particular game and limit my account. I can't believe it would ever be forbidden to follow tipsters, though.

Yes, they voided my bets. Yes, they limited my account. It's not a serious sports betting website and I would never recommend it to anyone. I get that. But the problem is not paying out my winnings. If they truly believe that it's fine to void bets and limit accounts just by playing along with one of the tipster's bets, then go crazy. I don't care. I care about getting scammed and not receiving my well-earned winnings worth over 1500€. Also, it's illegal to keep hold of the user's deposits. I put my money on their site, I didn't lose it, and they are not planning on sending the deposited money back to me. It's called a theft.

I will do everything in my power to get my well-earned money back. If it takes writing honest Sythe scam reports, creating new Discord accounts, and spamming their server to inform their direct community, or anything else, I will do it until I've received my money. In the long run, it will do more harm to them than the 1500€ they scammed me.

If RuneHall ever comes to its senses, then here's my LTC address: LLATmjbhz3HEU7hsYLfZWExnsydg68d7aw

I expect no more or less than 18.4968 LTC.

Sorry for the long post. I hope it reaches as many possible RuneHall customers as possible. Take this post as a warning of what could happen if you ever sign up for this site.

 

[martinluust]

Update:

I was threatened by RuneHall last night for having a 24-hour window before they "utilize the funds (18.4968 LTC) in my account".

This is my response to the threats.


Here are all of the screenshots that would confirm all of RuneHall's wrongdoings (click on the capitalized TITLE for each Imgur links):


SCAM ATTEMPTS

It involves all of the screenshots that would confirm my deposits (18.17 LTC in total), the withdrawals (18.69 LTC in total), the ignorance by RuneHall to my support ticket, banning me from RuneHall without any notice, timing me out while having an active support ticket on their Discord server that was completely ignored, deleting all of my messages from their Discord server, banning all of the newly created Discord accounts.


LYING ABOUT THE "TERMS AND CONDITIONS" PAGE

It involves the screenshots that would show them saying about the requirements for ID verification that never existed on their "Terms and Conditions" page before my RuneHall account was banned on the 4th of March. A little coding shows when the "Terms and Conditions" page was last updated (03/04/2024 13:11:04, a few moments before demanding me for ID verification). A very easy investigation would reveal that there was no info about ID verifications on their "Terms and Conditions" page before the 4th of March. I would know because I scanned their entire website before going toe to toe against them.


NOT SENDING A CUSTOMER MORE INFO ABOUT THE COMPANY (AND ITS LICENSES) THAT RUNS RUNEHALL

It involves three screenshots where I was asking about the company that runs RuneHall and its licenses. My request was ignored for all three times. I never got any info about their company, nor their licenses.


ACCUSATIONS AND THREATS

It involves the screenshots of RuneHall accusing me of having multiple accounts on RuneHall without backing it up with the detailed investigation report that would 100% confirm it, and threatening me with a 24-hour window before they "utilize the funds (18.4968 LTC) in my account" meaning they would be publicly committing a crime by robbing me of my deposited 18.17 LTC.


All in all, I would like to ask the public if there were any people in their right mind that would send their personal information (ID verification) to a site that has got so many red flags in everything they do: multiple scam attempts stated above; lying about the "Terms and Conditions"; accusing one of having any associations with other accounts without proof that would 100% confirm this; avoiding sending a customer legitimate info about the company they are run by and its licenses; asking for ID verifications when they are not authorized to do so; committing a crime by holding on to one's deposited money that they are not intending to send back to him/her; etc.

Now I would like to turn to the masterminds of RuneHall themselves. Would YOU in your right mind send your personal information to a site that has so many red flags? You have been ignoring so many of my requests. Please DO NOT ignore this request and ANSWER this question. Please DO NOT forget, for the 10th time, that you would have to send your personal information to a website that has been taking multiple scam attempts (banning, blocking, ignoring, etc) on you, lying to you, accusing you, ignoring your requests, and so on and so on. Once again, please DO NOT ignore this request and ANSWER to this question.


The fight will go on until I have received my deposited 18.17 LTC.

I will get my deposited money back. RuneHall will never restore its reputation.

 

[RuneHall]

On the ongoing situation with one of our users, Martin. Allow me to provide you with a summary of the events leading up to the current state of affairs.

RuneHall experienced a series of bug exploits starting late January until early February. During this period, we detected and addressed several vulnerabilities in our platform, resulting in the banning of many accounts and the loss of funds. However, we also managed to recover some of the lost funds. Among the accounts affected during this wave of bans was one belonging to Martin.

Following the wave of bans and the suspension of withdrawals, including those associated with Martin's accounts, it appeared that our actions had effectively deterred further attempts at exploiting our sports betting system. This period of stability allowed us to focus on addressing the aftermath of the exploits and ensuring the security of our platform moving forward.

However, it took Martin close to a month before returning to our site and claiming his missing deposits. This delay raised concerns about the legitimacy of his claims, especially given the circumstances surrounding the recent wave of bans and the subsequent stabilization of our platform.

Despite our attempts to address Martin's concerns and facilitate the resolution of his issue, he expressed reluctance to comply with our requests for identification verification. He cited privacy concerns and questioned the legitimacy of our procedures, further complicating the resolution process.


In subsequent exchanges, Martin expressed dissatisfaction with our handling of the matter and accused us of various wrongdoings, including scam attempts and unlawfully withholding his deposited funds. Despite our efforts to clarify our position and assure him of our commitment to fairness and transparency, Martin remained steadfast in his refusal to cooperate.

At this point, we find ourselves at an impasse, with Martin unwilling to provide the necessary verification and insisting on the return of his funds without meeting our requirements. We believe that part of the funds Martin claims as his might actually be part of the funds stolen from us. Nevertheless, we are very willing to refund Martin if he is indeed a legitimate user.

We appreciate your understanding and support as we work towards a resolution in this matter. Rest assured, we remain committed to maintaining transparency and trust within our community, and we will continue to prioritize the security and integrity of our platform above all else.

 

[martinluust]

I am sorry to swear, but are you fu*king serious?

"Commitment to fairness and transparency" while banning without any notice, ignoring, blocking, and deleting messages. What part of this is actually fair and transparent? There are screenshots that literally prove your scammy behavior. Every single reader of this thread can understand that I would have never been responded to if I hadn't gone the extra mile, including writing this Sythe post, to make you respond to me. This is the standard of RuneHall's "fairness and transparency".

You are claiming that "it took me close to a month before returning to your site". I visited your site multiple times during this timeframe to check if the withdrawal has already been processed or not. You have my entire account history in your use. Use it then? As I said in one of the emails: "If you have any idea how the withdrawals work in other smaller bookmakers, having to patiently wait for the withdrawals to be processed is rather standard. I have had plenty of occasions where the withdrawal processing time was around a month." You are clearly not familiar with the possible withdrawal delays in other smaller bookmakers. You are missing the necessary long-term experience if you claim this.

I have had nothing to do with any of the fraudulent activities you are accusing me of. Until you have no proof that would 100% confirm it, you simply can't accuse an innocent person. Does "innocent until proven guilty" say nothing to you?

Once more you are ignoring my request. Please do it for me. And for the entire RuneHall community:
Now I would like to turn to the masterminds of RuneHall themselves. Would YOU in your right mind send your personal information to a site that has so many red flags? You have been ignoring so many of my requests. Please DO NOT ignore this request and ANSWER this question. Please DO NOT forget, for the 10th time, that you would have to send your personal information to a website that has been taking multiple scam attempts (banning, blocking, ignoring, etc) on you, lying to you, accusing you, ignoring your requests, and so on and so on. Once again, please DO NOT ignore this request and ANSWER to this question.

Before asking for my ID verification, I want to hear your "Yes, I would" answer to this question. This would say a lot about RuneHall's views on customer protection. If you really said "Yes, I would", I'd want you to go to any of your customers and ask if they would do it, too.

RuneHall said they are willing to cooperate with Sythe staff to handle the ID verification process. As I am nowhere near close to the OSRS community, I have no valid reason to send my personal information to anyone. I have no clue what is Sythe, how reliable they are, or anything else in this matter. (I'm sorry Sythe, I'm sure you are actually nice guys.) What I know for a fact is that any site that is not affiliated with Jagex is potentially carrying a risk.

RuneHall's answer after my third request to send me more info about the company and its licenses that run RuneHall was the following: "RuneHall operates within a free market environment, and by choosing to play here, you agree to comply with all our requests and policies." So they are operating without a legal company and necessary licenses. What does "a free market environment" even mean? Does it give a random website legal rights to ask for ID verifications from its customers? Nevertheless, the same "policies" never included ID verification before the 4th of March.

I swear to god, RuneHall has no clue on how to run a company (aka "a random website in a free market environment"). The legal actions I could take against RuneHall because of false accusations, illegally holding on to my deposited money, and much more... And I will if I never receive my deposited money. But before that, I will expose the entire scam to most of its customers. As I said earlier, this will cost a lot more to them than the pennies that 18.17 LTC is.

If any of the new customers ever read this thread, I am asking for your own sake to choose another platform to put your well-earned money. RuneHall is still illegally holding on to my 18.17 LTC and they are refusing to send it back to me. This can easily happen to you, too.

 

Hi there,

@RuneHall would you mind sharing the proof you have that this user was abusing sports bets on your site? And is it true that you updated your site ToS over the course of your dispute with @martinluust?

Also @martinluust would you mind providing proof of the tip that led to the bet you're discussing?

 

[martinluust]

I appreciate you for taking part in resolving this matter, @Andy

As I told RuneHall, I make over 200-300 bets in a month. I already made a mistake in our previous conversations remembering exactly about the bets I made with my account. The mistake would have never happened if I had access to my account which I didn't because of the ban. I don't want to repeat this mistake again. Therefore, I can't tell you at this moment what bets I made and what tipsters I followed.

That being said, I would like to address another very important aspect of this matter.

RuneHall never asks you to accept their "Terms and Conditions" on login or registration. Here are the screenshots I made in both web and mobile browsers. The screenshots are made solely to protect me from RuneHall's attempts to lie to me again.

This means I never agreed to their "Terms and Conditions".

 

[RuneHall]

Hi Andy, The user is not currently banned on site so he is able to review his betting history and provide the tips he is alleging he used to make such bets. As for the Terms of Service all users agree to them by their continued use of site “These Terms and Conditions come into force as soon as you complete the registration process. By using any part of the Website following account creation, you agree to these Terms and Conditions applying to the use of the Website. You must read these Terms and Conditions carefully in their entirety before creating an account.” Although there were recent updates to our ToS the previous version provides us the ability to take broad action to secure their site including our section on bug abuse. “Any attempt to exploit bugs or vulnerabilities on our site will result in immediate termination of your account and may also lead to legal action.


We reserve the right to take any necessary action to protect our site and our users.” As the user is suspected of bug abuse through our own internal checks and that of our third party provider we are exercising our right to take necessary action prior to this user withdrawing with the best way to do that being through an identity check. As we can understand the hesitancy of an individual provide that it is clearly within our rights to do so based on the ToS the user claims to have looked over under the bug abuse section. In hopes of allowing for this to be resolved we are willing to allow you @Andy to receive and maintain record of this identity check to address the users concerns. Multiple staff members have the ability to approve withdrawals (with varying limits) which is why the 0.18966 LTC was confirmed rather quickly, and the larger withdrawal was subject to further review. Having received one withdrawal in 15 minutes, yet waiting nearly a month to inquire where his other was is not only suspicious but clearly irrational for an individual concerned about their "legitimately" obtained funds.

 

[martinluust]

The user is not currently banned on site

The account is still banned. Tried it yesterday, and tried it today...

Although there were recent updates to our ToS

So you were lying before then, huh? Did the "recent updates" happen right after banning me from your site? This also means, there has very likely never been a single customer of RuneHall that has gone through an ID verification. Is this true? You told me the following in one of your emails: "Moreover, it's important to point out that actions were taken against your account and over 100 other accounts." It's either you asked for ID verifications from your customers without having information about it on your "Terms and Conditions" page or you have been once again lying to me. Please send proof that you have ever asked for ID verification from any of your customers before the 4th of March.

As for the Terms of Service all users agree to them by their continued use of site

For the user to see the "Terms and Conditions", one must scroll to the very bottom of the page. The only place I could find it is the footer of the page. If one is a sports bettor then one couldn't find it even in the footer of the page as the "Terms and Conditions" doesn't exist on the Sports page. Also, the "Terms and Conditions" never comes up neither on registration or login. Doesn't "Terms and Conditions" have to be very easily seen and accessible by the users? You can't assume your users follow your "Terms and Conditions" when they have very likely never even seen it.

As the user is suspected of bug abuse

So you are now banning people and illegally holding on to their deposited money on suspicions? Do you have proof that 100% confirms me being part of any of the fraudulent activities you are accusing me of? You have never shown me any of the proof. I keep hearing about the suspicions, yet never seen any proof of it. Please provide this proof that 100% confirms it here to the entire community, I wouldn't mind.

In hopes of allowing for this to be resolved we are willing to allow you @Andy to receive and maintain record of this identity check to address the users concerns.

As I already said before, I'm sure Sythe guys are cool, but there is no way I am giving away my personal information to any of the sites that are not affiliated with Jagex.

Also, I already told you how fu*ked up it is that you are asking me to send Sythe my personal information when many of its moderators are literally having RuneHall's advertisement next to their names. This is a major security risk. The fact that you are even suggesting this is sickening... Let me hear any of your customers agreeing to send their personal information to Sythe if they had to go the extra mile to protect what belongs to them as I have, and while many of the moderators have RuneHall's advertisement next to their names.

It's just another example of how you have no clue what you are doing there on RuneHall.

Lastly, you once again are ignoring my request. Please do it for me. And for the entire RuneHall community:
Now I would like to turn to the masterminds of RuneHall themselves. Would YOU in your right mind send your personal information to a site that has so many red flags? You have been ignoring so many of my requests. Please DO NOT ignore this request and ANSWER this question. Please DO NOT forget, for the 10th time, that you would have to send your personal information to a website that has been taking multiple scam attempts (banning, blocking, ignoring, etc) on you, lying to you, accusing you, ignoring your requests, and so on and so on. Once again, please DO NOT ignore this request and ANSWER to this question.

That's actually funny how you've been ignoring it. Let us all hear your "Yes, I would" to this question. If you can't say it, could you then please drop this already, you absolute clowns? Thank you!

 

@RuneHall would you mind sharing the proof you have that this user was abusing sports bets on your site?

@RuneHall you'll need to comply with this, I've added a DNT in the meantime.

Feel free to contact me via Discord if the information is sensitive.

 

Apologies for the delay here, there was a bit of back-and-forth between myself and @RuneHall regarding evidence to support their claims against @martinluust. The evidence they've provided is in a deleted post above for staff to see.

@martinluust links to multiple other accounts on Runehall that have abused sports bets on their site, and an ID verification request to prevent further damages is more than acceptable given what they've presented.

I have placed a DNT + 1 month ban on @martinluust for their involvement with the above as well.