RSGoldFast.com

[Terminal Grape]

Wish I would've checked the forums before I purchased but found their site via rsgilded. Read through their terms, says a phone call may be required for some special orders. I go ahead an order, late at night, and then the chat rep tries to tell me a phone call is always required however their terms do not state that.

I ask for a refund, get told it will be 24 hours.

A week later, I asked where my refund is, got told the manager wasn't online at the moment and that they will leave a note.

2 weeks later, I'm being told the manager is away for 7 more days and I will get a refund then. Sounds like they are trying to scam me here so I'm reporting them.

Original chat from day 1:
Screenshot - 6506f49e491b386e016864abef01cd8e - Gyazo

Screenshot - 88e89da32ac9d094f210897e790f1384 - Gyazo

2 weeks later:
Screenshot - 7d30257b9f025eb07ce3768f2650cd88 - Gyazo
Screenshot - 98677510f8aabbe118a2dad353681db0 - Gyazo

edit: opened up a paypal dispute as well.

profile on sythe:
Mmoak2018

 

@Mmoak2018 You've been DNT'd.

Please promptly refund this user his money.

 

[Terminal Grape]

Update: Still no refund, but the "manager" will be back in 1 day? yet yesterday it was 7 days. From a different agent too
Screenshot - ee8e70f9620d5ce4d637fd49fa9911ce - Gyazo

 

Thank you for the update @Terminal Grape.

@Mmoak2018 will be keeping the DNT until this is resolved.

 

@Terminal Grape any updates?

 

[Terminal Grape]

@Terminal Grape any updates?

No, nothing new yet. asked for their manager again today to get a refund was told he wasn't here.

 

[Mmoak2018]

Update: Still no refund, but the "manager" will be back in 1 day? yet yesterday it was 7 days. From a different agent too
Screenshot - ee8e70f9620d5ce4d637fd49fa9911ce - Gyazo

Im sorry, we are just back from Chinese Lunar New year vacation, Can you please message my discord or skype to resolve problem quickly? My Skype is Jee573860, My Discord is JEEZLS925#5511, Thanks

 

[Mmoak2018]

Wish I would've checked the forums before I purchased but found their site via rsgilded. Read through their terms, says a phone call may be required for some special orders. I go ahead an order, late at night, and then the chat rep tries to tell me a phone call is always required however their terms do not state that.

I ask for a refund, get told it will be 24 hours.

A week later, I asked where my refund is, got told the manager wasn't online at the moment and that they will leave a note.

2 weeks later, I'm being told the manager is away for 7 more days and I will get a refund then. Sounds like they are trying to scam me here so I'm reporting them.

Original chat from day 1:
Screenshot - 6506f49e491b386e016864abef01cd8e - Gyazo

Screenshot - 88e89da32ac9d094f210897e790f1384 - Gyazo

2 weeks later:
Screenshot - 7d30257b9f025eb07ce3768f2650cd88 - Gyazo
Screenshot - 98677510f8aabbe118a2dad353681db0 - Gyazo

edit: opened up a paypal dispute as well.

profile on sythe:
Mmoak2018

Im sorry for the inconvenience brought to you, sir.
I have submitted refund request and the dispute your opened through paypal has been closed automatically. I issued refund to you resolved this problem. Can you please remove this post now? Much Appreciated. Here are refund proof:
[Redacted]

 

[Mmoak2018]

Thank you for the update @Terminal Grape.

@Mmoak2018 will be keeping the DNT until this is resolved.

Hello, sir
Im sorry for the inconvenience, I have refunded his money. Im just back from new year vacation. Here are refund proofs:
[Redacted]

 

[Terminal Grape]

Received refund. Took 3 weeks, awful customer support and bad business practice but I have finally received my refund @Andy

 

Thank you for resolving this.

I've requested a DNT removal but this is being added to your TWC reason as this is the second time you have delayed a refund in such a manner.

I have also redacted the sensitive photos.

EDIT: user can't dispute his TWC until June 5, 2020 - Bought 07 Gold never received gold or refund from RSGOLDFAST.COM