resolved

[Griff]

Scammer's profile link: Antonio Kala
Amount scammed: Maxed DMM account + 1b DMM GP (at time 600m 07). (See reported for proof of GP transfer/trade that had been made It contains RSN's so putting in hidden).
Discord ID + Unique Discord ID: https://gyazo.com/7cd1c5f3ec67205a109da87e6214fb2a?token=39fd4a357731d914f238f0b8bdff5a4d
Proof that it's their Discord:
Explanation of the trade: Purchased some basic accounts from his online shop to use for DMM.
https://antoniokala.mysellauth.com/
Accounts purchased on 27th January:

LEGACY LOGINS - TUTORIAL ISLAND COMPLETED ACCOUNTS - TRADE READY ACCS

How they scammed:
Account was locked on 17th February. I contacted seller asking for there assistance in recoverying the account. A week to go on DMM, and had maxed the acc which would transfer over to W45 + the GP that I had found a way of transfering over to W45 also.

Seller confirmed he had no recovery information and that I should just make the email and recover it that way. I had registered it to the gmail email address that was the same as the username already.

I've attempted multiple recoveries all have failed, including getting friends who live in different countries around Europe to try to see if I could get close to it.

The seller said he has 'helped' but all he did was attempt a jagex recovery login request, when the account is a legacy? He has failed to provide any creation information, locations or anything that would be useful. Simply saying just attempt to recover it.


Throughout it the seller has claimed his TOS are that he doesn't need to help and has been useless throughout the exchange on providing any information.

The account I purchased was $4, and he has offered me up to $20 in a refund, but this is now principle. That he is actively selling accounts to people knowing he has 0 ways of recovering the account as he has not kept any creation information and as he states 'created them on random proxies years ago'.

IF this is the case then he shouldn't be selling the accounts knowing he is unable to provide any assistance in recovering. The fact he didn't even attempt to recover the account and assist pissed me off, as I went to him seeking assistance and have spent 5 days going round in circles with him.

The value of said trade was 600m GP 07 which equates to around $120. + an almost maxed DMM account that would have been transfered over to W45. Approx value tbf is $300+ and thats been caughtious/generous given I've actively sold maxed combat W45 accounts for $200+.

I really don't care about the $4 or the $20 it's purely principle. I'd even offered to take legacy accounts that I could toss into a bot farm instead of him having to outlay $.

The seller just shouldn't be allowed to sell accounts with his current attitude to the Sythe TOS of 1 month minimum recovery and making 0 attempt to help.

Other relevant trade screenshots:

 

[Antonio Kala]

Hello, the account sold was a $4 account. I normally sell tutorial island accounts (“tuts”) for $1, and these ones that have a few more stats for $4.

Every account includes the original password used to create it, and the login email used to create the account is the original email. I created thousands of these accounts, so I only retain the original login details provided at the time of sale.

I do try to help people when they have an issue. I also advise buyers to link an email to the account or create the original email address with the email provider so they can easily recover the account in the unlikely event that it gets locked. Having control of the original email typically proves account ownership and grants recovery. Alternatively, if they registered a new email when they purchased the account, they can recover it that way.

In this case, Jagex locked the account because their automatic system detected a change in IP address and assumed the original owner was no longer playing it. The account itself is safe no one has attempted to log in. This does not happen often, but when it does, creating the original email with the provider usually allows for easy recovery. I’m not sure why it did not work in this case, since he does have access to the original email, but Jagex did not grant the recovery.

I did help him try and recover the account as much as possible with the information that I had, but jagex did not grant the recovery.

I am willing to offer a refund to help him out since it is not his fault, but it is not mine either. However, I believe the amount requested is too high compared to the value of the account.

As clearly stated in my terms, buyers are informed before purchasing that I do not store ongoing information on the accounts after sale. In 99.9% of cases, buyers have been able to recover their accounts successfully if the rare lock situation occurs.

 

[Griff]

You provided no assistance in recovery.

As stated above your help was to tell me that it could have been made from a European IP or America and to ‘keep trying’ from different locations.

you had no recovery information, from creation dates, creation location.

your other assistance was to submit a jagex launcher recovery and saying you’ve tried everything you can.

the simple fact is you shouldn’t be selling any accounts as you have 0 way if ever recovering them. Your tos are a clear breach of sythe TOS.

just because I used your account on a fast game mode, which is a high value game mode. Doesn’t meant you get to offer the $4 refund.

it’s pathetic and tbf I don’t think you should be trading at all

 

[Antonio Kala]

The account is safe. Jagex likely locked it as a safety measure after detecting a change in location (IP) from where the account was being played

He has access to and ownership of the original email address used to create the account.

Which matches the exact login. This should be enough to prove to Jagex that he is the account owner, since only the account owner would have access to that email address, as it is the same one used to create the account. Every client has been able to recover their account this way

 

[Griff]

The account is safe. Jagex likely locked it as a safety measure after detecting a change in location (IP) from where the account was being played

He has access to and ownership of the original email address used to create the account.

Which matches the exact login. This should be enough to prove to Jagex that he is the account owner, since only the account owner would have access to that email address, as it is the same one used to create the account. Every client has been able to recover their account this way

Thanks for the runescape lesson....

Now as a seller, you have a minimum requirement to provide lock support for 1 month, which you have failed to do simply telling me to make the email which I have done and it's failed.

The method you have suggest hasn't worked, otherwise I wouldn't be here would I? Becuase they are asking for the creation information, which you never kept... This is a basic thing location + date

So maybe lets take some ownership of your horrific trading methods and clear breaches of sythe TOS.

 

[Antonio Kala]

If you have access to the original email used to create the acc + linked a new email. All recoveries should be getting sent to one of those two emails. That's how the recovery system works, that's why all my clients have been able to recover any account that has gotten locked, even with the TOS I have, that I can't help with recoveries as I store no info on the accounts.

I've sold thousands of legacy accounts by now and no one has had an issue.

No seller on sythe that sells just legacy logins, or tuts that are legacy logins gives any creation info. But people have no problem because of what I explained above.

Anyways I'm willing to refund you the cost of the account $4 + a bonus, but asking for $100+ for a $4 account is not fair.

 

[Griff]

If you have access to the original email used to create the acc + linked a new email. All recoveries should be getting sent to one of those two emails. That's how the recovery system works, that's why all my clients have been able to recover any account that has gotten locked, even with the TOS I have, that I can't help with recoveries as I store no info on the accounts.

I've sold thousands of legacy accounts by now and no one has had an issue.

No seller on sythe that sells just legacy logins, or tuts that are legacy logins gives any creation info. But people have no problem because of what I explained above.

Anyways I'm willing to refund you the cost of the account $4 + a bonus, but asking for $100+ for a $4 account is not fair.

The value of the account at the time of the lock is the value of the account, the fact I used it for DMM which has a higher value of accounts v normal 07.

Again, it's not my fault that you've adopted poor trading practice without being able to recover accounts.

Clearly that isn't how the system works all the time given I'm not able to get the account, if it's as simple as you say it is, recover it and return it.

But stop spouting waffle about setting the email when I proven this doesn't work!

 

[Griff]

This is purely about poor trading practices.

The value of the account you've sold is irrelevent to this.

What if I'd added 1 year membership, or done a megascale on it and got a Tbow as an IM?

The principle of this is, is that you are selling accounts without the means to recover it, or make any attempt to recover it. Just because you sell accounts at low value, doesn't mean that the account within the 1 month recovery period will continue to have 0 value.

You offering a $4 refund and a bonus isn't going to squirm out of the non existinant trading practices that you've adopted as a seller.

I'm really interested to see what the sythe staff have to say, as if sellers no longer need to provide any form of support on sales other than to continue to spout the rhetoric of setting an email, it's going to cause chaos for any future report on the matter.

 

[Antonio Kala]

When a customer purchases an account, they receive the original password used to create it. They also get access to create the original email that matches the login on the email provider, allowing them to fully own the original email used to create the account.

Additionally, the accounts have no email linked, so customers can link a new email if they prefer.
They also obtain the account creation date from Hans in Lumbridge.

The only information I cannot provide is the creation country and ISP, as the accounts were created in different EU countries and across different ISPs.

To date, I’ve sold thousands of accounts with no issues, thanks to the information and the previous options provided to clients after a sale.

 

[Yoshiki]

Sorry about the delay.
@Antonio Kala Anyone who wishes to sell an account must maintain "recovery responsibility" (they must refund their buyer if the account is recovered or becomes locked and they are unable to unlock it) for at least a month after the sale. If you are an account seller and you do not specifically mention your recovery responsibility in your Terms of Service, by default you have recovery responsibility for two years.
Your TOS is not valid so you must maintain recovery responsibility for two years. You will either need to refund the account or unlock it for @Griff
As for the wealth, we cannot hold @Antonio Kala liable. Although there was some proof provided that gold was bought, there is almost a week between from when the gold was purchased and from when the account was locked. There is no way we can reliably verify there was gold on the account when it was locked.

 

[Antonio Kala]

Sorry about the delay.
@Antonio Kala Anyone who wishes to sell an account must maintain "recovery responsibility" (they must refund their buyer if the account is recovered or becomes locked and they are unable to unlock it) for at least a month after the sale. If you are an account seller and you do not specifically mention your recovery responsibility in your Terms of Service, by default you have recovery responsibility for two years.
Your TOS is not valid so you must maintain recovery responsibility for two years. You will either need to refund the account or unlock it for @Griff
As for the wealth, we cannot hold @Antonio Kala liable. Although there was some proof provided that gold was bought, there is almost a week between from when the gold was purchased and from when the account was locked. There is no way we can reliably verify there was gold on the account when it was locked.

Yes, I’m okay with refunding the account. I wanted to refund it from the very start.

He paid me $4 for the account; it was a F2P 500 TTL starter account. How much should I refund?

I will also update my TOS to include the 1-month period, sorry about that.

 

[Griff]

Sorry about the delay.
@Antonio Kala Anyone who wishes to sell an account must maintain "recovery responsibility" (they must refund their buyer if the account is recovered or becomes locked and they are unable to unlock it) for at least a month after the sale. If you are an account seller and you do not specifically mention your recovery responsibility in your Terms of Service, by default you have recovery responsibility for two years.
Your TOS is not valid so you must maintain recovery responsibility for two years. You will either need to refund the account or unlock it for @Griff
As for the wealth, we cannot hold @Antonio Kala liable. Although there was some proof provided that gold was bought, there is almost a week between from when the gold was purchased and from when the account was locked. There is no way we can reliably verify there was gold on the account when it was locked.

The issue is here, is that the seller refused for multiple weeks to make any attempt to assist. Only after making the report did he submit recoveries which were unsuccessful. This either shows
A) He isn't the OO of the account
B) He doesn't have any of the information (which they've confirmed)

So when a seller clearly is breaching the TOS of sythe, and made 0 attempt to provide any assistance they are just going to issue a refund for $4... but no further action taken...
Talk about protecting the community.

I can understand on the GP as with other reports there is no way of confirming the wealth on the account at the time, although i'm not that shit at pking. So I'd likely have died a few times but not for all of it.... Although if he had actually been able to recover the account the proof of GP would have been there...

My issue is the account value. The seller of the account doesn't get to decide on what I do with that account after purchasing it.

The fact that I then played a limited game mode where the value of accounts is significantly higher value that the progress I'd have been able to make on normal 07.

The account itself was around 250 ttl from maxing. I sell max combat accounts on DMM for $150. Without any untradables. This specific acc was nearly a max cape with both COX prayers, Avernic, quiver, inferno etc.

With an account worth over $250 + another 600m was in wealth, that is lost due to the game already transfering over.

I had made a sister account to it. This is the lower levelled account of the 2.

The issue with this has always been that the seller just refused any assistance at the start, and offered a refund based on the account he sold me. Not what I turned it into.

 

[Griff]

Sadly the account is no longer showing on highscores, like it was previously.

I'm unsure if this is because the account hasn't transfered to W45, as it's locked so unable to login, or if because of the number of failed attempts at recovery additional sanctions has been taken.

I have an entire team that will verify the account progress that was made on it.

As mentioned above sadly with the most recent window security update it blew up my PC which required a windows re-install, so unable to get the runelite sreenshots that were automatically taken which would confirm the process

 

[Yoshiki]

Please standby, I am going to consult other staff members regarding this.

 

[Yoshiki]

I consulted a few other staff members regarding this. @Antonio Kala will only be held liable for the purchase price of the account.
Sellers are, for the most part, not held liable for wealth that might be on the account nor are they held liable for additional value added to the account if it is locked and cannot be recovered.
Please let me know here when the refund has been made.

 

[Griff]

I consulted a few other staff members regarding this. @Antonio Kala will only be held liable for the purchase price of the account.
Sellers are, for the most part, not held liable for wealth that might be on the account nor are they held liable for additional value added to the account if it is locked and cannot be recovered.
Please let me know here when the refund has been made.

So let me get this straight.

Seller has breached sythe rules.
Seller made no attempt until after I made a report to assist in any recovery
Seller is unable to recover account.

seller isn’t then held responsible for the additional account value?

seller gets no punishment for breaching any of the above.

 

[Griff]

Pretty dangerous stance to take on this….

no accountability to be required to these sellers who sell cheap accounts.

as all they need to do is refund$.1 or $4 in this case and get off without any issues…

despite him having no way as shown of recovering accounts as shown in this instance

 

[Antonio Kala]

Most accounts never get locked, in the low chance that a lock occurs because jagex see's a change of IPs/location, people can recover the account easily with the instructions/information I give them.

1. Link a new email. This grants the recovery immediately. (accounts have NO email linked)
2. Create the email that matches the login. This shows acc ownership and also recovers the acc in case you forgot to link your email.
3. Original password + acc age.

I've sold thousands of accounts without issues.

I pmed you on discord to refund you.

 

[Griff]

In the low chance that a lock occurs because jagex see's a change of IPs/location, people can recover the account easily with the instructions/information I give them.

1. Link a new email. This grants the recovery immediately. (accounts have NO email linked)
2. Create the email that matches the login. This shows acc ownership and also recovers the acc in case you forgot to link your email.
3. Original password + acc age.


I've sold thousands of accounts without issues.

I pmed you on discord to refund you.

Clearly not given the accounts locked and not accessible despite your perceived wisdom.

Thanks for confirming that you’ve sold thousand of accounts with breaching sythe tos on all of them. Selling all of them without any access to recovery information…

really glad to see sythe holding sellers to account!

 

[Antonio Kala]

Lmk how you'd like to be refunded please, I can refund you via paypal, LTC or ingame 07 gold.