right there we go i have 2 minutes to spare
so where to do we start...
- To begin with, this IS NOT about his deposit and "randomly withholding it" like he claims lol, quite the opposite.. we have had multiple incidents with said worker, that in fact include both trying to price orders himself (despite us having a guideline price* of which he can accept/decline) and trying to also collect payments both without our permission or with the appropriate rank (you need to be management to take payments*) of which has happened a few times and was warned about it each time in the appropriate manner
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that's just a bit of backstory, since i don't know why he is showing the last screenshot regarding his payments with Colton one of our ticket staff lol..
today it was reported to
@Runehero that a bank had got wiped from one of our more recent customers with Moe of which he messaged me and started to investigate, we got the basic information from the customer (who i have also asked to post here) and after some time tried to get in touch also with Moe so we could figure out what has happened or to determine the best outcome at least
- in this time, customer did report to us that he had not changed his bank pin or password due to being busy in real life, which happens but is his responsibility obviously to secure his account after a service is done (which he did say he had previously always done)
we went over the other ticket information/people that he had ordered with within our group of staff/workers and it would seem Moe was the only person who actually had his bank pin at any given time (+ also access until today/earlier it would seem) of which customer had reached out mentioning this and we had to look into
not only this, but the account was also levelled to 80 attack/defense (not sure what was previous) and from there we started our process of figuring out our end what happened as it's kind of hearsay at this moment in time, despite the obvious handful of incidents we previously had this wasn't something to suspect more something that doesn't make sense to begin with
we did find out he works for
@Lucky Charm as well (i have nothing against people working elsewhere, just like to know in case of stuff like this) so i have reached out to his management team to find out more as well
for us we tried to at least get his side of the story before going this path, of which he again was not helpful and instead led to him being removed from the service for the time being as he wishes to not help and instead avoid any and all questions/responsibility
i will again question some stuff that he posted himself, despite saying it's not an admit of guilt -
"
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why would you need to be given 2 days to fix the issue? if it's not an issue you caused... i assume this is regarding refunding the customer
"i will try finish and empty the problem", again something that isn't really understood all too well so can be taken any certain way
- as of right now we have reason to believe on top of said issues mentioned above he has in fact scammed said user
and again not quite sure what he is on about here, but he is tired of the discussion, a discussion of which we also pretty much got the same response to when trying to engage in trying to resolve the issue which ultimately led to him being removed at least for the time being until we know more
- we are not sure if there is any other damage to our customers, or other servers customers at this point either, which is a concern for us and other servers alike because this guy works in many places
pictures below although they have his chat deleted so it looks like i'm half talking to myself, you will get the idea yourselves we did try be more than reasonable, and of course make sure he wasn't also giving out information to any sub-workers so we could try build a better picture of what could have happened and how to deal with it accordingly
as you can see we tried to understand things in a better manner since although the customer is partly to blame, we have to still investigate these said issues
- i have a feeling he would of been on a tight rope if this was investigated appropriately with his help (of which he wasn't at all helpful) and would still appreciate him addressing the questions if he could via contacting me on discord, as he is still able to reach out to me via my other discord or my main one with the answers to said questions that he kept trying to avoid
- the reference of the copy/paste was something that looked like it was from chatGPT or from a third party that he had spoke to and had typed out a few responses for him to use (he literally copy/pasted 2 different sentences/answers similar to the size of my texts above in the space of ~5 seconds)
there are many many inconsistancies to his response(s) or lack of, and the avoiding of trying to help us figure out if the customer is at least lying to try get some free funds of which he has said otherwise and as such has given us the impression of him either being the responsibility for scamming (although customer should have changed pass* it would be out of our hands at this point) or that a third party was involved who isn't him and he is just denying it to try get out of trouble
