[RESOLVED] Keep Treatment Equal For All Users

I'd question it if I was given a deadline that wasn't met, but I wouldn't expect R2P to be DNT/TWC'd for it because its obvious that I would be paid regardless. The precaution isn't needed and would just be more work for no gain.

Since when was my donor rank relevant?

 

Well, i don't see this thread ending soon so gl everyone.

 

It's just to give a value to the amount that was on "hold". Im saying that 4 years of you waiting to donate that $200 (x2) was just sitting there without a care in the world while someone else was worrying about their money and kept getting pushed from getting their payment in which they were forced to make a rasc report to get their money.

DNT is simple to put on and remove. It's not extra work. And when the payment would have been completed , it would be removed. No pardon process etc. Would have been just a temporary DNT.

 

A temporary DNT that would cause a mass panic and potentially cause massive trouble and damage to a company.

Have you ever had a DNT while running a large scale company? Do you know what happens?

It's similar to a bank run when people cant get money out of their banks and then those people tell others and a panic starts.

If you DNT'd a major gold site everytime a report came up you would have hysteria. A site of R2's scale probably has tabs with hundreds of gold sellers. If they see R2 DNT'd what do you think their going to do? Panic and try to collect all their cash.

That causes a massive capital problem because all of a sudden you've got 100 people all asking for their money you weren't expecting to have to instantly payout. When you run out of capital all those unpaid people continue to panic then report you.

It's a giant chain. You cannot imagine the havoc that something as simple as a temporary DNT causes on a large company.

Than those suppliers that were on tab see all the reports, the people reporting you no longer trust you, the companys reputation and image takes a massive blow.

DNT'ing or TWC'ing companies of any scale does more damage than any fine or other issue could cause. It's like a bomb went off.

 

No.

I have not been here very long, and I can see that there are people on this community who have tens of thousands, hundreds of thousands into millions of dollars from operating online business and markets.

I bet you R2 has bonds with Sythe, investment, as mentioned before he has modded, probably makes thousands a month here, and is linked in with the community in every aspect.

For someone of this caliber to be issues a DNT / TWC would be absolutely insane and potentially extremely damaging for Sythe.org (if people like this leave, it can be damaging for the community here)

He was not given a DNT out of respect and common sense.
He should have been able to pay on a reasonable amount of time.
I hope he gave you some extra stuff for the un professionalism of being under-stocked.

It happens.. You can't punish these people.

 

And do you also realize that Sythe.org is not R2 pleasants website? If someone is forcing someone to wait 48 hours + for a $405 payout , I for sure would want the whole community to know and that DNT will let the community know.

the DNT isnt a "punishment" it's a temporary hold until the debt is paid? Why allow more users to dump money into the pit and not get paid? OR maybe they did get paid via favoritism and made @Rasmus wait because he isnt a regular. But either way , if $405 is on hold AND the consumer was forced to make a RASC report to get their payment, this means that their trades weren't properly done which forced the Rasc report.

 

Where would you draw the line though? R2P wasn't personally the one involved, so you'd DNT R2P and then have to find the accounts of the workers involved and DNT them too, seeing as the precaution is to stop them from trading until it is resolved?

Could become a lot of work real quick, when in reality its not needed.

Edit: Also, at what monetary value would you suddenly decide to DNT people, seeing as this is half the issue.

 

Would start at the main source in which who ever the consumer reports with valid information. Then takes it from there. All businesses are responsible for their workers anyways. So it would always trace back anyways.

 

I'm heading to bed. Anyone reading this suggestion can tell that this is a fantasy suggestion that isn't in touch with reality at all. If you cant tell that you need to be more market/business involved/oriented.

I've made pretty much every relevant point I can think of. At the end of the day the decisions lay with staff and you've already proved my point that they should remain as they are; At staffs discretion. You keep describing scenarios but every scenario is different ; How do you entertain constantly different scenarios? By leaving them to staff discretion. That's the fundamental reason behind why staff are allowed to use discretion. Your basically trying to force every user whether their poor,rich, small business, big business, whatever - Into a single mold and treat them all the same. That's not how reality works.

Each scenario(Case) needs to be judged on all it's merits and facts ; That's staffs job to determine when those merits and facts(i.e when a millionaire is reported for a $400 scam) warrants a DNT or not. In the R2 example provided clearly a DNT was not warranted(obviously) and Charlotte wrapped it up. No issue.

 

When you run a business and have workers working for you, things happen.

When a customer is unhappy, they can go to a manager or owner in the company to try and get happy.

If the manager/owner doesn't make them happy, you can go to a business bureau place, report, and hope they make you happy.

RP's worker is the company
RP is the manager/owner
Sythe.org dispute section is the business bureau.

They fixed it after the report was made, no scam happened, it was bad business practice but it wasn't un-legit and the only thing the report did was speed up the process to get the money, which is exactly what would happen in a real life situation dealing with a worker, a manager, and a business management place.

 

You're right, however, the report on Sythe is just sythe related. If a user gets DNT'd it's not shutting their website down.

Which in my opinion is why "everyone should be treated equally" here on sythe. Sythe.org isnt their website , they should all go by the same rules and same punishments as everyone else. This wouldn't have been an issue at all if a RASC report was never made. But he made one and that's what forced the payout to happen even faster than it was supposed to be.

 

With this line of thinking everybody should just report everyone after 5 minutes of waiting on a payment to get their payment faster.

You also are making the assumption that the RAS report caused a faster payment; I could state the exact opposite; R2 said he was awaiting a cashout and when the cashout arrived he could of been ready to instantly send the payment with or without the RAS report. That's a pretty big(and illogical) jump for you to make that because there was a RAS report that it forced the payment to be any faster than what R2 would of sent it once he got the cashout.

Your arguing theocraticals at this point and not good ones.

 

I just see it as

1) Customer was unhappy with delay of payment
2) Manager didn't help
3) Customer went to higher up to complain
4) Customer got payment

It's bad business practice. It happens IRL all the time, it's poor management, but when you're dealing with someone of this rank, with these numbers, with this respect, and this many people involved with them, I think a DNT / TWC for delay of payment isn't needed. If RP was hacked, it could be a problem. If he was scamming, it could be a problem. In reality, those are two very low chances of happening, resulting in the assumption that this transaction is most likely legit but just poorly managed.

I'm a security supervisor / manager in real life, it's against my duty to judge people, or treat people different. I do know, in this world, if you treat everybody the same business will not operate as it should, people will leave, respected people in the community who have been around forever don't need stuff like this to deal with.

I'm not disagreeing, but I'm not agreeing.

The payment should have never been delayed.
R2 shouldn't receive a DNT.
The customer should be given a bonus for the incident.

In my opinion, that is the proper way of business. Report the poor management, get your money, receive an "I fucked up my bad" bonus, and nobody gets a DNT or TWC and everyone is happy and the business did their best to bounce back from the incident by offering a bonus incentive.

 

I don't think a gold site should be accepting Gp if they don't have the funds to buy them. Sellers/buyers should be notified of stock/funds before the trade is accepted, and these types of issues shouldn't be buried in a 6 page terms of service that we know nobody is going to read.

A simple, 'we only have $100 BTC at the moment, would be be ok with waiting for the remaining payment?' isn't hard and completely avoids these kinds of situations

Also, keep the flame/personal attacks down or you will be infracted

 

Guys, it's just a little cash flow issue that has been caused by increased volume with mobile OSRS release. I've offered most people instant payment via Bank transfer where I cover all fees and exchange rate @ xe.com. Money is money, and if people are worried about me not actually being able to pay, I can pay anybody who I owe BTC right now in full to their bank.

Once any one of these transactions is finally sent to me by G2APay, I can disburse all the BTC I owe out:

https://i.imgur.com/WFpCzyx.png

I've shown staff this picture. I should have better explained to my agents that we were short on BTC. That's my mistake. I have been quite pre-occupied with IRL things and honestly hadn't been on much @ start of November. After 10+ years of doing this business, there are definitely periods where I am just not online for a few days.

Anyways, I feel this is just an attempt to stir up pointless Sythe drama. Not all users on this forum are equal. Not all users have the same investments into their reputation / business as others. So to expect all "scam reports" to be dealt exactly the same way between two users who have completely different incentives to actually pay the report is beyond retarded. I sincerely hope anyone on this thread understands that some new-ish user who scams needs to be dealt with in a much more timely fashion, since they are highly likely just scam-quitting.

There's a thing called "intent" that factors into any court case and through basic rationality, factors into any sort of scam dispute. Was there an intent to deceive or scam the user making the report? In this case, I think it's quite clear there was not. It was simply a miscommunication. One which needs to be improved by our company, no doubt, but one that was unintentional and was still sorted out within 48h. To some of you 48h may seem like an eternity, but for most businesses, figuring out an issue within 48h is definitely much better than you would expect in 90% of cases.

I am open to communicating with people, I will remain open, but please also understand that I am a real person with many obligations, other projects, and I try to maintain a decent work-life balance. I am very fortunate for all the things that this forum have brought to me, and I respect the way things are done on Sythe. I just hope we can all take a minute to remember that we all have lives outside the forum.

 

Perfect post.

You admitted that the management could have been better.
Clearly miss communication, you offered to pay people in another method.
It's obvious you aren't scamming.
You can't treat everyone equal, not everyone is when it comes to business.

I THINK R2P DID NOTHING WRONG EXCEPT MANAGE POORLY DUE TO PLAYER INFLATION

I am also torn at why this is such a big deal, lol.
48 Hrs? For money? In business? More than reasonable for a dispute!

 

1: A cash flow problem isn't a customer problem, If you can't fulfil the deal then you should not take it on.

2: This quite clearly is not the case of stirring up *Drama*, This is a clear indication that users are not Treated the same regardless. Yes, all cases are different but what you did was still poor business trading.

3. To be honest, I understand newcomers trading is more of a risk factor, But I am comparing the case with Dr.pepsi to yours and I cannot see the difference in the cases much, Both well respected with a good size Customer Base. Apart from he received a Twc for poor trading and you didn't.

4. Yes, you had no intention but can't stress enough that you still did very poor business Trading.

5. Mr Pepsi, Said the exact same thing (He has a real life to get on with) This Still gave him a Twc. I think Mods should do the right thing and apply a Twc for 1 month on you, Case closed.


And to stress the situation, even more, You are not above anyone else as you clearly stated.

 

Who the fuck is Mr Pepsi

 

Dr Pepsi

Calling him Mr is just being well mannered. No need to swear Mr. Pleasent.

 

No, I am not saying he did anything Wrong, Nor do I believe a Dnt would be ideal.

But This was poor Trading. I am just comparing Mr pleasant to a recent case what I saw, Mr. Pepsi received a twc for the same sort of thing, This thread is about being equal to all users. This is the perfect example of how it is not equal.

To point out the only reason I really did start posting on this thread was that Divine and R2pleasent think they are above other users. Not going to lie and got a bit offended over the matter, Regardless of who you are and what you do everyone should be treated with the same respect and punishment as others.