No, not exactly. I just thought her workers would be able to handle it, but unfortunately, they couldn’t, so we had to wait for him to complete the transfer. Sorry for the confusion
Apologies for the delay here. @PurpleGp please be more transparent next time. If you promise a user something will be instant you can't simply hide behind "my processor usually replies right away".
The least you should have done is check with them prior.
If something like this happens again it may lead to a TWC.