Problems purchasing membership?

[kill dank]

So my runescape membership ran out recently, and for the last 2 days I have been trying to upgrade my account. I have tried using 3 different credit cards and Paymo.

All 3 of my credit cards were declined, including my debit card which is also a Mastercard credit card I get through my bank. I know there is money in there.
So I figured whatever, I'll just pay a little extra and use Paymo like I always used to do. Now it's telling me that "Jagex Membership" is not compatible with my network, which is weird because I've used Paymo and Surfpin before.
I recently changed my house phone service to Comcast, so I can't pay through my land line. I have already e-mailed Jagex's billing support, but of course, there hasn't been a reply yet.

Is anyone else having this problem? Why won't it accept my payments?
Is this a sign I should quit Runescape?

 

[Marine Clark]

This usually happened when i got frustrated and mistyped some card numbers, but I figured out later my bank withheld the payment due to it being suspicious to them. So I called my bank to clarify with them what I was trying to do, and the payment went through. If its a network issue Id leave your router unplugged over-night and try again 2morro.

 

[BaYBeeZ]

My credit card also stopped automatically updating because the company thought it was a suspicious purchase. Try calling your CC company.

 

[kill dank]

Well, I tried with 2 Visa's and a Mastercard. They shouldn't all be doing the same thingg... And Paymo doesn't work anymore, even though it worked last month and a million other times before that..

I didn't have it for auto renew on these cards before, I used a different mastercard last time I payed with a cc. Every other time I've used Paymo.

 

[mauledu]

I remember on the RS homepage that they were doing some billing management, just wait 2-3 days and it should be fixed.

 

[O_R_L_Y]

Ugh I'm having the same problem, except i've never used PINs but it won't take my debit card :\

 

[kill dank]

Still having problems. It seems unlikely that they would just stop taking credit and debit cards...

As far as Paymo, I got an e-mail back from their customer support saying that they do not currently support Verizon, which is funny because I've done it a hundred times before.

 

[cotonpk3r]

Your account (like my pure was) is prolly locked to Pay-By-Cash method only.
it happens quite randomly, nothing is sent to tell you.. but every method of payment you try won't work except to buy runescape cards from a store.

 

[kill dank]

Your account (like my pure was) is prolly locked to Pay-By-Cash method only.
it happens quite randomly, nothing is sent to tell you.. but every method of payment you try won't work except to buy runescape cards from a store.

Why would they do that? If I e-mail their billing support, will they inform me of this?

 

[Veni]

Damn when I went to renew my membership a few days ago my debit card kept timing out and would eventually give up.

Thought I was the only one might be some kind of error since they implemented the new things to buy. Hope it gets fixed soon, it's a pain having to buy pins

 

[cotonpk3r]

Why would they do that? If I e-mail their billing support, will they inform me of this?

if that's the case they would inform you of it when you message them on scape.
they wouldn't tell me it by email, but they did send me a message on scape about it.
And it was because I had paid before with a stolen AUS PbP pin.

 

[kill dank]

if that's the case they would inform you of it when you message them on scape.
they wouldn't tell me it by email, but they did send me a message on scape about it.
And it was because I had paid before with a stolen AUS PbP pin.

So like a Jmod pm'd you? Did you have to do anything or or did they just randomly message you?

 

[cotonpk3r]

I submitted a billing query asking why my cards and verified paypal wouldn't be accepted.

 

[kill dank]

and they just messaged you after you logged in or did it take a while?
I sent a billing query 2 days ago.

 

[Li]

This happens to me when I buy membership for more than three accounts at once. :\

 

[cotonpk3r]

took like a day and they don't message you ingame, they'll reply to your message via the message center

 

[kill dank]

ohh that's what I figured they would do. I just got the reply. I guess I have to check with my bank or whatever. I'll try and use paypal or something first probably. thanks for the help

 

[i l1ke :)]

EDIT: nvm it doesnt say it anymore