Playerauctions dont want to pay bigger amount of money to sellers

Deviasaranas · Apr 22, 2016

Hello. For the past 2 weeks PA doesn't want to pay 200$ for my account, they are saying "payment was denied by PayPal and you should contact them to resolve this issue" I already contacted PayPal 3 times and they told me that my account is fine and I should be able to receive any amount. Weirdest thing is that they paid me for my other orders which were ~50$ after the "payment was denied by PayPal" according to them. Also, they "tried" to send the payment 3 times but all the times it was denied by PayPal but what's interesting on 15th April and 21th April the payment was denied but they sent me money for orders ~50$ on 20th April and 22th April. I really like their business model and I thought that they were really legit company but their actions doesn't tell that...
Also here's a chat with their "professional operators":

02:24 Please wait and one of our operators will be with you shortly.
02:24 You are now chatting with Reiner CS (Customer Support Officer) - Customer Support
02:24 Reiner CS: Hi. How may I help you?
02:25 Deivias Saranas: Hello. When am I getting paid for this order: 2108980?
02:27 Reiner CS: One moment please while I check the details for you.
02:28 Reiner CS: For this one, kindly wait within 1 business day for our FInance Team to send the payment to you
02:29 Deivias Saranas: If you will tell me again that the payment was denied I will be certain that you just don't want to pay me, because today you paid me for 2 orders but for some reason you didn't pay this order perhaps because it's 200$...
02:30 Reiner CS: Our Finance Team is sending the payment to you but your payment gateways is denying the payment.
02:31 Deivias Saranas: If that's the case how were you able to pay for orders on Apr-22-2016 and Apr-20-2016?
02:32 Deivias Saranas: but your other operator told me that it was denied on Apr-21 2016
02:32 Deivias Saranas: Seems very weird...
02:33 Reiner CS: Yes it's weird, for now we need to wait for our Finance Team.
02:33 Reiner CS: I am sorry for the inconvenience.
02:34 Deivias Saranas: Let's say it will get denied again if you are telling the truth what's next?
02:40 Reiner CS: Kindly contact us again so they send the payment again and contact your Paypal regarding this one.
02:42 Deivias Saranas: I already contacted them 3 times and they told me that my paypal account is fine and I don't have any limits to receive any amount of money. They also told me that there are 0 records that the payment was even made and there are 2 options: 1: They just are lying about sending the payment 2: They need to contact PayPal and resolve their issues to not being able send a payment.
02:46 Deivias Saranas: Also no notifications or anything
02:50 Reiner CS: I am sorry for the inconvenience.
02:50 Reiner CS: For now, let's wait for our Finance Team's updated.
02:51 Deivias Saranas: I would like to keep me updated and emailed about this situation as you can see this is not my fault.
02:52 Deivias Saranas: also when is the payment is scheduled to be made?
02:53 Reiner CS: Our Team is send your a notifications on your Paypal email address.
02:54 Deivias Saranas: I never received any notifications
02:58 Reiner CS: Kindly double check your spam/junk folders too
02:58 Deivias Saranas: Nothing there either.
03:01 Reiner CS: I see. Okay for now, kindly wait for our Finance team.
03:01 Reiner CS: Is there anything else I can help you with?
03:01 Deivias Saranas: No. Goodbye!

Astro · Apr 22, 2016

I see you already have a post http://www.sythe.org/market-discussion/1936310-playerauctions-issues-resolution-thread.html there so this thread is kind of pointless. Try and sort it out with the PlayerAuctions owner who seems to be helping you out.