Ttny
Newcomer
Hey,
I've purchased RSGP from PlayerAuctions three times and have had no problems, so I usually have complete trust in their service. On the 29th March I placed an order for 30M RSGP, which came to 12.35 usd, which is approximately £8. However I promptly cancelled the order and was happy to accept the cancellation fee, because I realised I only had £13 in my bank account, so I needed to keep money in there for monthly payments etc. (Please be aware the payment method was moneybookers). It said the refund is being processed, or something similar and I didn't think much of it. However, a week later it still said the same message, so I decided to email PlayerAuctions about it... They replied on the 11th, which is 2 days later since I sent it on the 9th. Here's the email and their reply (my email = bottom, their reply = top).
http://puu.sh/2zpoe
I have not received an email or anything related to that to confirm I have been given a refund, and it's now 48 hours later. I decided to go into my PlayerAuctions account and find the order, only to find it has in fact disappeared from my account and nowhere to be found, so it looks to me as though they have decided to just take my measly £8 and not give it back? It may seem like only a minor amount of money, however I need that money to keep my account from going into my overdraft. I also contacted them via their LiveChat system on their website and Godfrey said he sent them an email, but that seems pointless since that's exactly what I done.. Argh this is very frustrating. If any solutions could be offered, that'd be highly appreciated. Many thanks, I'm just very frustrated right now.
I've purchased RSGP from PlayerAuctions three times and have had no problems, so I usually have complete trust in their service. On the 29th March I placed an order for 30M RSGP, which came to 12.35 usd, which is approximately £8. However I promptly cancelled the order and was happy to accept the cancellation fee, because I realised I only had £13 in my bank account, so I needed to keep money in there for monthly payments etc. (Please be aware the payment method was moneybookers). It said the refund is being processed, or something similar and I didn't think much of it. However, a week later it still said the same message, so I decided to email PlayerAuctions about it... They replied on the 11th, which is 2 days later since I sent it on the 9th. Here's the email and their reply (my email = bottom, their reply = top).
http://puu.sh/2zpoe
I have not received an email or anything related to that to confirm I have been given a refund, and it's now 48 hours later. I decided to go into my PlayerAuctions account and find the order, only to find it has in fact disappeared from my account and nowhere to be found, so it looks to me as though they have decided to just take my measly £8 and not give it back? It may seem like only a minor amount of money, however I need that money to keep my account from going into my overdraft. I also contacted them via their LiveChat system on their website and Godfrey said he sent them an email, but that seems pointless since that's exactly what I done.. Argh this is very frustrating. If any solutions could be offered, that'd be highly appreciated. Many thanks, I'm just very frustrated right now.
