Password recovery problems!!!

[Flameset]

Im trying to get the password to an old pure I had and everytime I put an appeal and I go to check recovery status it always says Appeal Status: Unknown
Anyone know why?
Ive read on runescape forums of ppl asking this but I haven't found one with an answer. Anyone know why its doing this >_<

 

[Choob]

Make sure when you are putting the information:
Username
Tracking code

Some people make the mistake of only putting the tracking code, but not the username itself aswell.

 

[dj_nrg]

yea put the tracking code and the username if its still not working you should reappeal if you can .

 

[woo ranger]

Yeh It Well Only Say Unknown If U Misstype It