Passord reset not working?

[username: weequ]

Username: weequ (weequ)
Registered email: (removed)

Issue: Password reset page says that the email has been sent but it doesn't appear in my inbox or junk folder.

I'm assuming that this is the problem so here is a new email address for you to add:
(removed)

Please remove my emails before making this public.

 

[Sun]

Hey weequ,

Any chance you can replicate an IP match registered to your account? I know you haven't logged in for a few years so that might be difficult.

Is your email your real name? If so, you could provide proof of that! (go ahead and remove any non-relevant info from the screenshot)

 

[username: weequ]

Thread: Passord reset not working?

I don't have access to the old IP address anymore because I have moved to a different city.

Proof that my real name is same as the email address: (removed)

If you need additional proof I can also prove my villavu.com identity. In this thread (removed) I give a link to my villavu profile that I can prove ownership of.

Please remove link before making this public.

 

[Sun]

Awesome.

So the next step is adding a new email to your account because we have an issue with password resets sometimes. I will set a manual password reset to your current email for now and if you don't get anything, post a new email for me to add to your account. The email connected is the first one you listed (the gmail account).

 

[username: weequ]

Thread: Passord reset not working?

Awesome.

So the next step is adding a new email to your account because we have an issue with password resets sometimes. I will set a manual password reset to your current email for now and if you don't get anything, post a new email for me to add to your account. The email connected is the first one you listed (the gmail account).

I did not receive the recovery email in [redacted]. Please send a new email to
[redacted].

 

I've set the email to the one you've requested and submitted a manual password reset. Please make sure to check all your inboxes including spam.