placed an order on his site, livechat stated its online 24/7, (also recieved a message). and when i asked when i would get my delivery it gave me the following message:
"We apologize but todays is Christmas and our agents are taking a break off. Please be patient for someone to come and help you out! Thank you!"
today is not christmas. i find it very unprofessional that you don't let customers know that there are no agents online at this moment. which is false advertising in my opinion.
however, the problem was resolved. and i received 1m extra as compensation. which makes up for it.