Mandatory account warranty

Currently this is not allowed and when people agree to a warranty that's less than 1 month, we void the warranty and instead revert it to 2 years.

This is insane. Why not just revert it to a month?

Support. Let the buyer and seller agree to their own warranty terms. I thought this was the case anyways besides the mandatory 1 month.

 

I always offer a 2 year warranty on all my accounts but that is contingent on whether the buyer leaves me with email access as that's the only way you can truly be sure (as a trusted seller) that the buyer is not trying any shady tactics in terms of faking a recovery. If the buyer wants to change the email to their own, a 6 month warranty is offered as you can never be too careful with Jagex's recovery system.

At the end of the day, this has worked well for me with not a single recovery/complaint in over 10 years of sales. 1 month seems too short a time unless the buyer is moving it to a jagex account, which makes recovery a lot harder but not impossible.

In short, I support mutual contracts. If a buyer and seller come upon an agreement, why deny them, they've both agreed to it and understand the risks.

 

Jagex reply to jagex acc recovery Jagex reply to jagex acc recovery
Just a note I came across this morning
Another reason the warranty rules are heavily outdated.

A legacy account imported to a jagex launcher as we know can be recovered to a new jagex launcher, however evidentially existing jagex launcher is just though luck

 

[Koschei the Deathless]

I suppose my knowledge may be a bit outdated (I used to have a reasonably large tutorial island shop), since I've been out of the game for a while.

However, it seems rather unusual to require a mandatory one-month recovery period for locked accounts.

As if the account is unregistered, sometimes locks are either a regional issue (an account created in the United States, for example, will instantly lock if you log in from any other country) or, for free-to-play botting, they sometimes use a lock if they suspect you are botting.

Generally, whenever I ran the shop, we'd always try to help customers if they encountered either of these issues. However, if there was an unregistered account, there wasn't much we could do besides providing them with the IP address on which the account was created (I don't know if anyone ever recovered accounts with only IP address).

I'd say it makes more sense to let everyone choose their terms, but I think this rule should be applied to most accounts. However, for higher-volume accounts, it doesn't make much sense.

 

[Top Rs B]

Support

 

I fully support this idea

 

No support, i'm not buying a max main and agreeing to a 1 month warranty where the OO can just recover and be punishment free after 1 month. How dumb

 

No support, i'm not buying a max main and agreeing to a 1 month warranty where the OO can just recover and be punishment free after 1 month. How dumb

Sir under our current rules that can already happen. My suggestion does not change that either. My suggestion just allows users to agree to a warranty themselves, rather than us deciding that the minimum is 1 month.

 

Support

I’m supporting this from a buyer’s perspective, keeping my points within the same context Zora raised. I understand all of the other arguments that can be made, but my points only align with the context of this suggestion to avoid going round in circles as others have done for the past decade I have been on sythe.


I have threads in many account-related sections. Do I sell accounts? No. I only buy them, mostly for mules or small projects. I've bought thousands of accounts over the past decade on sythe, and I bought hundreds before that on the now defunct powerbot market, tens or even hundreds of thousands of accounts if you include fresh logins.


Many accounts, including new builds, are created on data center IPs or residential proxies. Jagex sometimes refuses recovery requests for these even when the original owner provides all the correct information. They just provide some corporate BS like "Unfortunately we cannot determine if you are the original owner of the account blahblahblah". If the IP no longer exists, they may deny the recovery entirely, leaving the account permanently locked. There’s no appeal. On the other hand, I still have mass-created and botted builds I bought over five years ago that remain secure. It’s unpredictable.


I fully accept the risks of buying accounts and treat all of them as tainted and never as secure as one made on my own IP. Buyers can also make simple mistakes, like logging in from flagged VPNs such as Express, Nord, or Proton, which can cause locks or bans. These aren’t always the seller’s fault.


The account market has always been debated. The truth is, both buyers and sellers break Jagex’s ToS. Any account that isn’t originally yours can be recovered, locked, or banned. Enforcing lifetime warranties sounds good in theory but isn’t realistic or enforceable. We’ve seen countless cases of recovered accounts ending in bans or TWC. Whether it happens now or years later makes no difference, especially to the guys that sink so low to do so.


A good comparison is gold sales. When someone is banned for RWT, we don’t blame the gold seller. Both sides understand the risk. Account sales should work the same way: both parties agree on the risk and the warranty, if any.


Zora’s proposal provides fairness and flexibility while reducing blame where sellers have no control. The key is that both sides must agree to the terms in writing (for example, on Discord or Sythe PM) before the trade begins. That ensures clear expectations and accountability.


To conclude, Sythe already does well by acknowledging that accounts are always recoverable, but maybe at the very least the sticky could reflect that this is true except in cases where they’re created on proxies or data center IPs, where even the original owner can’t always recover them. Zora also makes the valid point on the complexities of Jagex accounts. It would also stop giving buyers a false sense of security. Sythe cannot wave a magic wand and secure an account for a buyer. Even if the buyer is able to get reimbursed from the community funds, it doesn't replace the account or the playtime hours dedicated to it.


Maybe this is a point where we should just emphasize the risks let the free market decide, only enforcing that fair, written terms are agreed upon before trading.


(edited for formatting)

 

I'd agree with Liam on most points, but it's obvious that every case is very different. Every seller offers different kind of warranty, and every buyer buys the account for different purpose where sometimes warranty is important, sometimes not so much, but you should know what to expect.


We can't really educate buyers so I think the best approach is to force sellers to have warranty details in their sales topic to save everyone's time. I'd suggest making a proper template for it to include most important details and keep it short.

For example:

Account source: "original owner/resale/etc.."
Recovery guarantee: "x time"
account support(helping to unlock/recover with no guarantees): "x time"
Other details: "anything else the buyer should know about the account(s) to avoid future problems?

 

[Poat]

I'd suggest making a proper template for it to include most important details and keep it short.

For example:

Account source: "original owner/resale/etc.."
Recovery guarantee: "x time"
account support(helping to unlock/recover with no guarantees): "x time"
Other details: "anything else the buyer should know about the account(s) to avoid future problems?

I like the idea of having something like this integrated into ToS for account sales including disclosure of if the account was botted/manual trained.

I’m also unaware of how the current Jagex account system works in terms of recovery and unlocking, from what I heard alot has changed since the update to Jagex accounts so it might be time to look into updating unlock/recover responsibilities as a whole.

 

Support
A good comparison is gold sales. When someone is banned for RWT, we don’t blame the gold seller. Both sides understand the risk. Account sales should work the same way: both parties agree on the risk and the warranty, if any.

That isn't a fair comparison. Getting banned by Jagex for buying or selling gold is a known risk that both sides accept. But with account sales the issue isn’t always Jagex interfering it’s sometimes a seller maliciously recovering the account afterward, which is not an understood risk, that is someone breaking the agreement

 

That isn't a fair comparison. Getting banned by Jagex for buying or selling gold is a known risk that both sides accept. But with account sales the issue isn’t always Jagex interfering it’s sometimes a seller maliciously recovering the account afterward, which is not an understood risk, that is someone breaking the agreement

If someone recovers an account, the warranty period doesn't matter; if there's proof of that, they will be held accountable.

 

That isn't a fair comparison. Getting banned by Jagex for buying or selling gold is a known risk that both sides accept. But with account sales the issue isn’t always Jagex interfering it’s sometimes a seller maliciously recovering the account afterward, which is not an understood risk, that is someone breaking the agreement

^ What Pikachu said above, and also precisely why I said right at the start of my comment that I'm writing in alignment with the context of Zora's suggestion, while understanding all of the other arguments and risks which transcend the context of this suggestion.

I was going to further elaborate in my response here on the other contexts subject to debate, but will not do, as all you will do is find points to argue about as usual. In doing so all it would achieve is starting the endless spiral of debate regarding account sales, which I have already acknowledged in my original post. Many of those other issues, such as account recovery scams are well understood, and measures are in place to handle those reports.

The issue here is not accounts owned by one owner, on 1 broadband connection, with fully documented details that they use to pull a recovery scam. This specific suggestion targets the issue of the hundreds of thousands of mass produced accounts, legacy logins, base-X builds, etc. These are accounts that thrive in the market and are very well desired, yet due to the nature of how they are created, bring unique issues in relation to locks, bans, and recoveries.

Lastly, On Jagex accounts. I recognize there are many new intricacies involving how they work. The past week I bought about 300 accounts from various vendors here on sythe - some of them legacy login and some Jagex. Many of the Jagex accounts were created and distributed in various ways using loopholes to navigate OTP related issues. We now enter a new era of account sales, and this suggestion couldn't have come at a better time.

 

I don't know if that is allowed or not but i voted with `No support` and after long thinking and watching some old cases on forum i would like to change my vote to `yes i support` that why i changed my vote !
in the last few Days i found report on forum about account selling
and the seller was smooth while he set his TOS and the customer Accepted it and after that he opened report against him mods Decided the make the seller follow Sythe rules while the customer was Accepting seller TOS

 

[GZ AIO]

Support, now Jagex has a trash lock system where they may even remove the registered email and send the unlock email to the login email, and if you don't have that, its basically gg.

Days of Unreg are over unless you have the OG email created. If not, its GGs. Have to age the acc with the registered email.

 

The rule with account recoveries is broken as it is. Jagex accounts cannot be recovered if it is sold as a Jagex account, only if it is sold as a legacy and transferred to a jagex account.

 

The rule with account recoveries is broken as it is. Jagex accounts cannot be recovered if it is sold as a Jagex account, only if it is sold as a legacy and transferred to a jagex account.

Jagex reply to jagex acc recovery Jagex reply to jagex acc recovery
Just a note I came across this morning
Another reason the warranty rules are heavily outdated.

A legacy account imported to a jagex launcher as we know can be recovered to a new jagex launcher, however evidentially existing jagex launcher is just though luck

based on this, this needs to be looked into as soon as possible preferably, before a lot of people get screwed over by it