Logitech bad customer support...

[Lostgamer911]

My receiver for my logitech g930 recently broke . I was on the phone with them for a long time answering questions , and finding things on my headset. You need a magnify glass to even read the codes on these things. They hung up on me once and had to start all over. Was wondering if any of you guys have had trouble with logitech?

 

[BootyLove]

Haha wow, you should demand to speak to their manager next time you get a hold of them and tell them what their customer support did to you. That's seriously messed up, and they are a big corporation. That is totally unacceptable from a company that big to do that.

 

[bodhisurfs]

Sounds like you got a sour customer service employee as stated above. You could also call at a different time (not sure where their call center is based). I have found that if a company doesn't have 24/7 customer service (I think Logitech may though), it tends to be much more difficult to get what you need at the end of their shift and sometimes early in the morning at the beginning. You could also apply this to 24/7 service possibly.
If you don't mind me asking a few questions; Was this a recent purchase, say within the past 3 months? And did you purchase the headset online?

 

[Lostgamer911]

Sounds like you got a sour customer service employee as stated above. You could also call at a different time (not sure where their call center is based). I have found that if a company doesn't have 24/7 customer service (I think Logitech may though), it tends to be much more difficult to get what you need at the end of their shift and sometimes early in the morning at the beginning. You could also apply this to 24/7 service possibly.
If you don't mind me asking a few questions; Was this a recent purchase, say within the past 3 months? And did you purchase the headset online?

Yes, I bought my headset less than a month ago and things are already breaking on it. And no I bought it at bestbuy on sale.

 

[bodhisurfs]

Yes, I bought my headset less than a month ago and things are already breaking on it. And no I bought it at bestbuy on sale.

You could always try and go back to BestBuy and attempt to have them replace it with the same product. I know they will honor certain requests like this from my own experiences with bestbuy. Personally I would go in there and explain that it was defective on purchase but that it didn't appear until you were using it regularly, or a variation of that. Make sure they know it wasn't broken because of your actions (assuming that is true). A good customer service rep would replace it based on that explanation. The sooner you get to the store, the better and probably higher chance of success. This is all assuming that you didn't purchase a BestBuy Geek Squad protection plan. So I highly suggest going to the store but also keep trying to call Logitech too, varying the hours if you can. And remember, customer service always seem to be happier to help if you are pleasant, calm, and respectful (not saying you aren't, but just a friendly reminder )
Good luck! Let me know how it goes or if you have an update