Locked accounts???

[eida]

Hey!

Yesterday, I got a few of my accounts locked. On some of them, I just requested a password change and I can login on them again. But on some of them, Jagex wants me to fill in the recovery form. When I fill in all the info (membership payment details, previous passwords, creation date, creation ISP, current ISP, etc..), it gets denied immediately. It says I have to fill more info.

1) But I haven't paid membership with anything but bonds, which is not one of the options in the form.

2) I haven't had more than the one original password I filled in

So is there a way over that? Obviously, it is not a real person who's judging the provided info and it just decides I did not provide enough information although I provided everything I could. Is there a way how to contact a real person from Jagex about it?

Any help appreciated!

 

[max213]

No there's not a way around that unless you know the info.

 

[Black Cat]

You could try Twitter, but don't hold your breath.

 

[456Split]

Like Black Cat said twitter support or maybe reddit will be your best bet but even then chances wont be great

 

[Swaze]

Contact Jagex Support through Twitter.

https://twitter.com/jagexsupport

 

[iBowi]

Try sending them a ticket or messaging them on twitter. If you are trying to recover them from a vpn then try using your home IP address to do it.

 

[SaraBoss]

Twitter would be your best bet...which is sad to say.