Java problem with runescape website

Buster54 · May 23, 2014

if anyone could help me out with java that would be much aprreciated.M runescape account has been locked and i need to recover it. When i get to the actual part where i need to enter in the information it says java has crashed.

things i have done:

Restarted computer
Uninstalled/installed java
downloaded previous version of java
put java security down to medium

None of this works. Please Help!

IxI Duality IxI · May 23, 2014

Would just try to do it from a parent's/pals/library computer - You seemed to of done most of the steps. Last thing I can think of is use a different browser, as some are pickier than others.

R · May 23, 2014

Is your firewall blocking it?

Naxious · May 23, 2014

Check your security settings of both java and firewall. If its not firewall then its your java because it blocking the application

Laptop65 · May 23, 2014

Is your user account an administrator account?

Wonderland · May 24, 2014

Are you a mac user?

poopy2177 · May 24, 2014

maybe try deleting all java related folders including in temp and recovery and then try reinstalling? I'm not really sure, you could always buy a new computer but that seems a little over the top to fix this issue.

getonmylvl · May 28, 2014

hmm, try recovering your computer to an earlier time? also maybe use the rs client?

GhostSniper420 · May 28, 2014

Try using different browser or another computer?

Gladiator686 · May 28, 2014

Ghast said:
Are you a mac user?

This - if you're a Mac user you will get this error, meaning, you can either use a Runescape client or follow a tutorial which I can link once determining whether or not you're using an Apple product.