Imagine how many "people" they'd need to answer everybody's mail. I say people, I basically mean automated bots. Since thats what there still using, in some cases.
They used to have a way to send them things, because I remember specifically sending them something a year or so ago asking them to make a stock-market-type feature on the website.
Customer support is gone, send in a technical support question but just right a non-technical question under the system info thing, works most of the time for me