How do you contact Jagex...

[stewjames2000]

Finally recovered my account from several years ago, logged into the account management and it asked me to change my characters name - they released it to other players I assume.

Logged into the game, and it was as if starting a new character... No stats and none of my items - made a thread on the forums but the chances of something at Jagex reading is are slim... so any other ideas?

Anyone else experienced an inactive character getting deleted?

 

[KerokeroCola]

The only way I know is [email protected].

 

[just un dude]

Support > billing query or something like that. But anyway they won't restore stats / items - EVER.

 

[batista1037]

enter password pssh^

 

[just un dude]

^ DON'T CLICK LINK - PHISHING SITE.

 

[KOCO]

^ Never Click Link!!!!

 

[KOCO]

ooops didn't see it

 

[stewjames2000]

Heh, guess I'll use the parents email - pretending to be my own disgruntled parent

Edit: Done, lets hope they give me a reason why everything is gone - I've never botted :/

 

[sonic_fanrs]

send an email to either [email protected] or [email protected]. I had an account named 'fug my kok' banned in 2007 for offensive username; got it un-banned but was in the same situation as you: stats and bank wiped... not really any use for the account, tbh...

 

[Loffles]

Call them up.. Lol

 

[GraphixO]

Possible if there was a number @Loffles

 

[Laptop65]

I think there is a number somewhere on the Jagex site, no idea if they'll solve your problem over the phone though.

 

[already over]

Knock at their door located somewhere in Cambridge

 

[stewjames2000]

Haha, I emailed [email protected] - pretending to be my parent who was 'disgruntled'. The mod who replied suggested that perhaps I recovered the wrong account.

I recovered Coolwinner - they suggested that perhaps my account name had a space between cool & winner.. so I tried to recover it.... BOOYAH! All of my items and stats from like 6 years ago...

I recommend other people do this if they are ever in the same kind of situation, just be polite and it all works out fine... Beats bumping a forum thread on the Account help forum trying to get advice...

 

[devilson1995]

Haha, I emailed [email protected] - pretending to be my parent who was 'disgruntled'. The mod who replied suggested that perhaps I recovered the wrong account.

I recovered Coolwinner - they suggested that perhaps my account name had a space between cool & winner.. so I tried to recover it.... BOOYAH! All of my items and stats from like 6 years ago...

I recommend other people do this if they are ever in the same kind of situation, just be polite and it all works out fine... Beats bumping a forum thread on the Account help forum trying to get advice...

Thanks for the info, will be useful

 

[stewjames2000]

Hmm I wonder if Dragon Med helms and Dragon Scims have gone up in value from 6 years ago.

Only problem is waiting 7 days for my pin to reset

Edit: Bah, med helms are only worth 60k

 

[Bubbi]

Support > billing query or something like that. But anyway they won't restore stats / items - EVER.

Does this mean you won't get your untradeables back like Fire cape?
Also, Do they reset EVERY stat of yours? Or just the ones you botted on?

 

[aus aaz]

[email protected] fail me all the time , nice to hear actual good results coming up for once , grats.. Might have to sound more angry in my
Emails lol