Help With Ebay Item Dispute Please?

[rsaddictguy]

I have recently sold a PS3 controller on Ebay and the person has got back to me claiming the L2 button is broke and is defective, when it worked fine when I sent it. It was packaged really well too.

I don't have much experience of dealing with disputes so it would be of great help if someone could advise me.

"Hi

I hope u can help me please. I was not able to provide feedback straight away as this item was for a Christmas Present and I have only seen the person this week.

Unfortunately the item seems to be defective as the L2 button is not working properly.

I'd therefore like to request a refund for the item and postage. Upon sending this back to you.

I look forward to hearing back as soon as possible.

Many thanks and regards. Heidi "

I frankly don't have the money at the moment to refund the person and I would be out of pocket due to charges and Ebay invoices, would I win the case if I claimed it isn't faulty (which it wasn't when I sent it)?

Many thanks,

Matt

 

[CookieMunzta]

Depends, if the item was sent 'recorded' and they'd signed for it on that basis, then it's their responsibility to check the item for defects before signing.

 

[rsaddictguy]

Depends, if the item was sent 'recorded' and they'd signed for it on that basis, then it's their responsibility to check the item for defects before signing.

It wasn't a recorded delivery

 

[rsaddictguy]

Bump - any help appreciated, thank you.

 

[rsaddictguy]

Bump

 

[xRaNGeR]

Some eBay sellers video record the item(s) to show that the item(s) is/are not faulty.